Vice President, Client Services

Department: Client Services Role: Vice President (12-15 years experience) Role Overview The Vice President, Client Services, is responsible for leading the strategic direction, growth, and overall health of key client relationships. This role oversees a portfolio of high-value accounts, drives profitable growth, and ensures exceptional client experiences through proactive, consultative partnership. As a senior leader, this individual builds and mentors high-performing teams, fosters cross-functional alignment, and positions the agency as a trusted strategic partner. Success in this role requires anticipating client needs, driving business impact beyond expectations, and consistently delivering value that strengthens long-term partnerships. Key Responsibilities Client Growth & Portfolio Leadership Lead account strategy across a portfolio of key and/or complex accounts to drive profitable growth and retention Identify and execute opportunities for organic growth, including upselling and cross-selling services Oversee account planning, forecasting, and performance tracking to ensure financial health and resource optimization Participate in high-level client negotiations and strategic discussions Client Partnership & Strategic Leadership Build and maintain senior-level client relationships, serving as a trusted advisor Anticipate client needs and deliver proactive, insight-driven recommendations Ensure consistent delivery of high-quality work that drives measurable client outcomes and satisfaction Cross-Functional Collaboration Partner with internal teams (e.g., media, strategy, operations) to ensure seamless execution and alignment Drive a customer-centric mindset across the organization Identify opportunities to improve processes, efficiency, and overall client delivery Team Leadership & Talent Development Lead, mentor, and develop a high-performing Client Services team Create and manage talent plans aligned to client needs and business goals Establish clear performance expectations, provide ongoing coaching, and support career development Recruit and onboard top talent Business Development Contribute to new business efforts including research, strategy development, and pitch support What Success Looks Like in This Role </