Team Lead, Data Center Operations

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. ROLE SUMMARY Reporting to the Senior Operations Manager, Batam, the Team Leader of Field Service Operations oversees a team of Field Service Technicians (FSTs) to ensure efficient delivery of various services . This is a unique opportunity to take on a founding leadership role at our Batam Data Centers. You will play a pivotal role in helping the Senior Operations Managers to build and develop the local operations team from day one, including assisting with the transition from c ommissioning and operational acceptance into steady-state operations, ensuring operational documentation, processes, and team readiness are in place, and driving operational excellence. KEY RESPONSIBILITIES Leadership & Team Management Provide day-to-day leadership and direction for FSTs and site-based engineers, fostering a supportive and engaged team environment. Provide onsite training and supervision of FST staff as required to ensure they are well engaged, trained and capable of maintaining the equipment at the highest of standards. Ensure that all new FSTs entering the business feel engaged and supported whilst making sure they are properly trained and mentored such that they can safely undertake required tasks to the quality we expect. Supervise and ensure timely completion of tasks by FST and site-based engineers Fault response and troubleshooting Routine and corrective maintenance Equipment installation (racking) Communication cable installation Computer hardware repair Remote hands support as required Coordinate and participate in mechanical and electrical equipment repair <span data-ccp-props="{"134233117":true,"134233118":true,"201341983":0,"335551550":6,"335551620":6,