Senior Operations Manager, Batam

Firmus Technologies Firmus Technologies is a global leader pioneering the development and operation of efficient AI infrastructure across Asia Pacific. Founded in Australia in 2019, our mission is to create the most efficient AI infrastructure by combining cutting-edge technology with a steadfast commitment to sustainability. At Firmus, we are unique in our approach. We design, build, and operate a new class of digital infrastructure – the AI Factory. Through our model-to-grid technology approach, we have pushed the boundaries of multi-generational liquid cooling systems, energy management, AI software orchestration, and construction. For our customers, this approach allows us to make every watt count and deliver low-cost AI tokens globally. Firmus AI Cloud Our large-scale GPU cloud platform, Firmus AI Cloud, is purpose-built to deliver energy-efficient AI compute at scale to customers. It empowers developers, enterprises, educational institutions, and government users to train and deploy AI models with unmatched efficiency and cost savings. With an ever-growing suite of services and applications, we are committed to delivering a cloud experience that is market-leading, proprietary, and built to scale. ROLE SUMMARY Firmus Technologies is seeking a Senior Operations Manager to oversee the day-to-day operations and strategic planning of the company’s data centres in Batam, Indonesia. This role is critical in ensuring the highest levels of system availability, performance, and security across all infrastructure operations. It requires a strong combination of technical expertise, leadership capability, and strategic thinking. Lead and take full accountability for the end-to-end operation of data centres in Batam, ensuring operational readiness, 24x7 reliability, safety, performance, and consistent delivery of customer outcomes. Oversee the transition from commissioning and operational acceptance into steady-state operations, establishing robust operating procedures, governance frameworks, performance standards, and continuous improvement practices. Work closely with internal technical teams, infrastructure partners, vendors, and customers to manage operational risks, resolve complex issues, optimise capacity and performance, and deliver against contractual commitments and service-level expectations. The role will report to the Head of Operations, Southeast Asia. You will also collaborate closely with our global deployment and engineering teams, who will provide product requirements, technical direction, and ongoing specialist support to ensure operational excellence. KEY RESPONSIBILITIES Safety & Quality: Adhere to all safety, environmental, and quality procedures to maintain a safe and inclusive workplace. Operational Management: Oversee the day-to-day operations of data centre services, including hardware, software, networking, and environmental controls. Strategic Planning: Develop and implement long term strategies for data centre upgrades and optimisation. Team Leadership: Manage and develop a team of data centre professionals, ensuring continuous skill development and effective performance management. Disaster Recovery and Business Continuity: Ensure robust disaster recovery plans are in place, and regularly tested for our data centre equipment. Budget Management: Develop and manage the budget for data centre operations, including internal and external labour costs. Compliance and Security: Ensure all data centre operations comply with relevant laws, regulations and industry standards. Oversee the implementation and maintenance of security protocols. Performance Metrics: Develop and track key performance indicators to measure the effectiveness and efficiency of data centre operations. Technology Trends: Stay abreast of emerging technologies and industry trends to drive innovation and efficiency in data centre operations. Stakeholder Communication: Act as primary point of contact for all data centre operations, providing regular updates to senior management and stakeholders. This role may require availability outside of standard working hours, including nights and weekends, to address urgent issues or to perform scheduled maintenance. Regional travel to Australia, Singapore and Malaysia will be provided for vendor meetings, site visits, or professional development opportunities. SKILLS AND EXPERIENCE 10+ years’ experience in data centre or critical infrastructure operations, with exposure to high-availability environments Proven experience leading, building, and developing technical teams, including performance management and succession planning Strong people management, judgement, and decision-making capabilities in operational and incident-driven environments Solid operational understanding of M&E systems, including power, cooling, and critical plant Operational knowledge of compute, storage, and network infrastructure in enterprise or hyperscale environments High level of technical and computing proficiency, with the ability to engage credibly with engineering teams Strong analytical and reporting skills, including operational metrics, incident reporting, and executive-level updates Demonstrated experience navigating the Indonesian regulatory environment and engaging with government stakeholders is highly deserable Fluent in English and Bahasa Indonesia KEY COMPETENCY Data centre & critical infrastructure operations expertise High-availability, mission-critical