Service Technician

Take Your Career to the Next Level with Bee Window ! Company Overview: Bee Window is Indiana's leading residential window and door installation company, with a dominant statewide presence built over 42 years. Headquartered in Indianapolis, the company has grown into a metrics driven, full service operation known for white glove installation and a relentless commitment to quality. Bee Window has successfully expanded into ancillary markets and continues to grow sustainably, with strong lead generation and marketing at the core of how they win business. Despite the growth, Bee Window has maintained a small company feel where employees see the full picture, contribute across functions, and have real opportunities to make an impact. Role Overview: As a Service Technician with Bee Window , you will be responsible for executing service and warranty work for our valued customers, ensuring high standards of workmanship and structural integrity. Reporting directly to the VP of Operations , you will provide white glove customer service by performing diagnostics, mechanical repairs, and part replacements while maintaining professional customer interactions. This field-based role requires daily office check-ins for coordination, utilizing digital tools like our company CRM to document project progress. Ultimately, you will serve as a technical expert dedicated to resolving backlogged warranty claims and enhancing the overall customer experience. Responsibilities : Perform warranty claims, transforming frustrated customer situations into positive experiences through transparency and high-quality workmanship. Conduct onsite evaluations to diagnose window and door failures, including air/water infiltration, mechanical malfunctions, structural misalignments, and glass issues. Perform expert-level repairs such as replacing glass packs, replacing balancers, and caulking. Using your experience to identify and resolve issues related to improper original installations or settling. Act as the face of the company, providing onsite education to homeowners on proper product operation and maintenance. Explain technical issues in easy-to-understand terms and set realistic expectations for part delivery or follow-up visits. Role Requirements: <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335559738