Service Desk Engineer

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Service Desk Engineer based in India. This role offers the opportunity to support a diverse user base by maintaining reliable IT systems and resolving technical issues efficiently. As a Service Desk Engineer, you will handle complex support requests, troubleshoot hardware and software problems, and manage high-priority incidents. You will play an important role in maintaining user productivity and system availability through effective remote support. Working with internal teams, external resources, and vendors, you will ensure issues are resolved within established service-level agreements. The position covers desktop and laptop environments, peripherals, mobile devices, user accounts, and basic server support. This is a full-time remote opportunity suited to a customer-focused IT professional who can manage multiple requests in a fast-paced support environment.