Senior Post Closing Specialist

Join Us in Making an Impact ✨ At OneAZ Credit Union, our success is measured only by yours. We’re here to create lasting change in the lives of our members, our communities, and our team. If you're looking for a career with purpose, where your work truly matters—you've found it! Who You Are 🧩 You’re impactful, compassionate, and fearless, ready to embrace new challenges and shape the future of financial well-being. You take accountability for our success and thrive in an environment where curiosity is celebrated. If this sounds like you, let’s build something great together. What You’ll Do 🚀 📍This position will be located at our Corporate Office: 2355 W Pinnacle Peak Rd, Phoenix, AZ 85027 The Senior Post Closing Specialist is responsible for ensuring funded loans are delivered accurately, purchased timely, and effectively resolved when issues arise. This role serves as a primary resource for investor delivery operations and rebuttals and acts as a main point of contact for investor delivery. Essential Functions Coordinate the end-to-end delivery of funded loans through investor purchase. Manage investor suspense, rebuttals, and curative documentation. Serve as the primary escalation point for delivery disputes and delayed purchases. Coordinate post-closing activities to ensure accuracy and timely completion. Track purchase timelines, aging pipelines, and day-to-cash. Function as the main point of contact for (Fannie Mae) investor, subservicing management. Monitor delivery service expectations and performance standards. Analyze delivery defects and implement process improvements. Manage MERS monthly reconciliation for errors. Serves as subject matter expert (SME) for post-closing, loan delivery, FNMA certifications, and trailing document management. Researches and resolves complex investor, custodial, title, recording, and compliance exceptions. Leads remediation efforts for post-closing audit findings, quality control findings, and investor defects. Performs analysis of recurring document or delivery issues and recommends process improvements. Coordinates resolution of investor suspense conditions. Reviews loan sale exceptions and work directly with investor representatives to resolve defects. Monitors loan purchase status and certification timelines. Assists with balancing, reconciliation, and sale reporting activities. Monitors investor, regulatory, and internal policy changes impacting post-closing operations. Assists management with audit preparation and regulatory examinations. Supports MERS reconciliation and exception management activities. Provides training and mentoring to new and existing associates. Assists in developing department procedures and best practices. Acts as a resource for complex escalations and operational questions. What You Bring 🎯 High School Diploma Required 8-10 years similar or related experience in mortgage experience, including demonstrated experience in mortgage post-closing and Fannie Mae delivery, required. Experience resolving investor exceptions and purchase delays required. Familiarity with LOS platforms and investor delivery portals. Strong analytical skills with the ability to manage cash timing metrics. Strong communication skills with demonstrated judgment and accountability. Strong understanding of the MERS Registration Portal. Well-developed computer skills. Knowledge and experience with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint. Strong organizational, accuracy, attention-to-detail, and prioritization skills. Ar