Senior Customer Experience Coordinator

About Us At Splend, we're on a mission to fundamentally change the way people own and operate a vehicle. With a strategic focus on rideshare, we provide our customers with straightforward, no-strings-attached access to vehicle ownership. But we aren't just about vehicle ownership. We're also fast-tracking the transition to green mobility, leading the way globally in reducing the carbon footprint of the transportation sector by transitioning our fleet to electric vehicles. You'll be excited to work in this role if... You love solving problems and helping customers, taking ownership of issues and finding fair, effective solutions. You enjoy working across teams to keep customers and vehicles moving, with plenty of variety day to day. You’re looking to grow and make an impact, with opportunities to support colleagues, help shape the InLife function and progress into leadership. About the role As a Senior InLife Coordinator, you’ll be the face of Splend for our existing customers throughout their subscription, and a senior member of our UK InLife team. Based at our Cricklewood hub, you’ll support drivers through the harder parts of their journey, including accidents, warranty issues, breakdowns and contract terminations. The aim is to sort problems out early and keep our customers’ trust. You’ll also be Splend’s specialist for accident vehicles and our replacement vehicle programme, and the person colleagues turn to for complex or sensitive cases. There’s real scope to grow into leading the department as our UK InLife function develops.