Patient Engagement Specialist (8:30am -5:00pm CST)

Who We Are : At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matter s . Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn . What We Need : As a Patient Engagement Specialist at Synapse Health, you are a motivated, patient-centered outbound communicator who drives meaningful connections with new and existing patients. As a key member of the Customer Experience department, you will lead proactive outreach campaigns focused on equipment utilization , payment and credit card collection, patient portal adoption, and broader engagement initiatives. You are energized by patient interaction, passionate about helping people understand and benefit from their DME services, and motivated by measurable outcomes such as patient adoption, satisfaction, and retention. You develop trust quickly, communicate with warmth and clarity, and take ownership of your results in a fast-paced, evolving environment. This position is fully onsite in the Synapse Health office in Brentwood, TN (37027) . What You Will Do : Conduct high-volume outbound calls to new Synapse Health patients to introduce services, explain DME program benefits, and ensure a smooth onboarding experience. Reach existing patients through targeted ad hoc campaigns, supporting initiatives such as equipment utilization follow-ups, payment and credit card collection, and patient portal adoption. Clearly and compellingly explain Synapse Health’s services and programs, tailoring messaging to each patient’s needs and circumstances with empathy and professionalism. Build trust with patients during vulnerable moments in their care journey, acting as a knowledgeable and compassionate guide through their DME experience. <span data-ccp-props="{"134233117":false,"134233118":false,"201341983":0,"335551550":1,"335551620":1,"335559685":0,