Team Lead, Resupply - (Mon.-Fri. 8:00am - 5:00pm CST)

Who We Are : At Synapse Health, we're streamlining the durable medical equipment (DME) process. We manage intake, documentation, routing, claims, billing, and patient support. Our model reshapes how DME is delivered and experienced. Since 2016, with decades of industry and leadership experience, we've delivered tech-based solutions that help our partners to modernize operations, improve coordination, and reduce administrative burdens. By taking on operational and financial complexity, we're redefining how DME works for providers, prescribers, and patients. We are proud to offer work that matters, on a mission that matter s . Learn more at SynapseHealth.com and on Synapse Health’s LinkedIn . What We Need : The Team Lead, Resupply , plays a key leadership role in supporting the day-to-day execution of Synapse Health’s resupply operations. This position ensures patients meet eligibility requirements, and that resupply orders are processed accurately, efficiently, and in compliance with organizational and regulatory standards. As a Team Lead, you combine hands-on operational expertise with people leadership— providing real-time guidance, monitoring workflow health, and supporting team performance. You serve as a bridge between Specialists and leadership, helping streamline processes, surface issues early, and foster a culture of accountability, collaboration, and continuous improvement. What You Will Do : Support daily resupply operations by coordinating intake, qualification, and order processing activities. Ensure team members consistently follow standardized resupply workflows and comply with company policies, payer requirements, and regulatory guidelines. Monitor individual and team progress throughout the day, identifying workflow bottlenecks, capacity issues, or performance risks. Serve as a first point of escalation for complex or unclear resupply scenarios, providing guidance and direction to Specialists. Provide on-the-job coaching and real-time support, answering process-related questions, and assisting with troubleshooting. Support onboarding, training, and ongoing skill development for new and existing team members. <span data-ccp-props="{"1342