M365 & Cloud Automation Engineer

Are you ready to make an impact? West Monroe is looking for a versatile L3 Microsoft 365, Cloud & Automation Engineer to join our technology team. We are seeking a technologist who brings deep Microsoft 365 expertise along with cloud knowledge, automation skills, strong business judgment, and the ability to communicate clearly with people at every level. This role is designed for someone who enjoys solving complex problems, connecting technology to business needs, and turning ideas into practical solutions. Microsoft 365 will be a core area of responsibility, with primary operational ownership of messaging and collaboration services. The role also extends across cloud services, identity, security, automation, integrations, and operational improvement. The successful candidate will be comfortable rolling up their sleeves to troubleshoot and execute while also stepping back to understand the broader opportunity. They will help our teams and clients work more effectively by improving reliability, reducing manual effort and avoidable support tickets, strengthening security, and preparing the environment for what is next. Responsibilities · Serve as an L3 escalation point for Microsoft 365, cloud, identity, endpoint, security, and infrastructure-related issues, with primary operational ownership of Microsoft 365 messaging and collaboration services. · Administer, troubleshoot, and improve Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, Teams, Intune, Entra ID, and Microsoft Defender. · Support Microsoft 365 licensing administration and help ensure services are configured appropriately for business needs. · Validate Microsoft 365 backup coverage and recovery procedures, and coordinate recovery testing and restoration readiness with relevant teams and vendors. · Support acquisition integrations and service transitions, including tenant migrations, employee onboarding, and remediation of legacy access. · Coordinate vendor escalations and work with service providers and internal teams to resolve issues and maintain service quality. · Support and improve cloud services, primarily in Microsoft Azure, including identity, networking, compute, storage, monitoring, governance, and security. · Participate in cloud migrations, platform implementations, infrastructure improvements, integrations, and technology transformation initiatives. · Assess current processes, systems, and operating practices to identify opportunities to simplify, standardize, integrate, or automate. · Review recurring incidents and requests, then design and implement practical automations, self-service workflows, and support documentation to reduce avoidable ticket volume and operational effort. · Use PowerShell, Microsoft Graph, Power Automate, Azure Automation, Logic Apps, APIs, and other tools to automate workflows and administrative tasks. · Build and maintain scripts, tools, dashboards, reports, and repeatable processes that help teams make better decisions and deliver work more efficiently. · Troubleshoot across systems and services, connecting issues across identity, endpoints, applications, networking, cloud platforms, and user workflows. · Translate business and operational needs into clear technical recommendations and actionable solutions. · Partner with clients, engagement teams, security, infrastructure, service desk, applications, vendors, and business stakeholders to deliver measurable results. · Communicate technical issues, risks, options, decisions, and project status clearly to both technical and non-technical audiences. · Present technical recommendations, solution options, and roadmaps in a way that builds understanding and alignment. · Lead or contribute to technical planning, testing, implementation, quality validation, and post-project reviews. · Create and maintain documentation, diagrams, runbooks, knowledge articles, standards, and operating procedures. · Participate in incident response, change management, problem management, and escalation support. · Share knowledge, mentor teammates, and contribute to the development of reusable approaches, tools, and solutions. · Stay current with Microsoft 365, cloud platforms, security practices, automation, AI-enabled tools, and emerging technology. · Apply sound judgment when using AI tools, validating outputs and considering accuracy, security, privacy, and potential bias. Qualifications · 5+ years of experience in enterprise IT, cloud engineering, Microsoft 365 administration, systems engineering, or a related discipline. · Strong hands-on experience with Microsoft 365, including Entra ID, Exchange Online, SharePoint Online, OneDrive, Teams, Intune, and Microsoft Defender. · Practical experience supporting Microsoft Azure or another major cloud platform. · Strong PowerShell and general scripting skills. · Experience designing or implementing automation using PowerShell, Microsoft Graph, Power Automate, Azure Automation, Logic Apps, APIs, or similar technologies. · Ability to troubleshoot complex problems across multiple systems and understand the business impact of technical decisions. · Experience with identity, access management, endpoint management, security controls, and enterprise applications. · Strong analytical and problem-solving skills, with the ability to identify root causes and develop sustainable solutions. · Excellent written and verbal communication skills, including the ability to present technical concepts to non-technical stakeholders. · Ability to build trusted relationships and collaborate effectively across technical teams, business functions, and client organizations. · Ability to balance strategic thinking with hands-on execution. · Strong organizational skills and the ability to manage competing priorities in a fast-moving environment. · Demonstrated ownership, curiosity, adaptability, and commitment to continuous learning. Preferred Qualifications · Experience in consulting, professional services, or a client-facing technology environment. · Experience with Azure networking, virtual machines, storage, monitoring, governance, or security. · Experience with infrastructure-as-code, Terraform, Python, REST APIs, JSON, or CI/CD practices. · Experience with Microsoft Graph API and application or service integrations. · Familiarity with Defender for Endpoint, Defender for Identity, Purview, DLP, or other Microsoft security services. · Experience with Microsoft 365 licensing, backup and recovery, tenant migrations, acquisition integrations, or service transitions. · Experience coordinating vendor escalations or service-provider activities. · Experience with tenant migrations, hybrid environments, cloud modernization, or large-scale technology transitions. · Experience creating operational dashboards, reporting, or service health metrics. · Familiarity with ITIL, change management, problem management, or service delivery practices. · Experience using AI tools to improve productivity, documentation, analysis, or automation. · Microsoft certifications such as MS-102, MD-102, AZ-104, SC-300, SC-400, or SC-100. Other consultancies talk at you. At West Monroe, we work with you. We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions. The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come. At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next. You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact. West Monroe is an Equal Employment Opportunity Employer We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit <a style="color: rgb(7, 1, 84);" href="h