IT Support Specialist (f/m/d)

Mission Brief As an IT Support Specialist , you will provide Level 1 and Level 2 technical support to internal and external users , ensuring minimal disruption to daily operations . This role involves troubleshooting hardware , software , and network issues , managing user accounts , supporting enterprise applications , and contributing to IT projects and documentation . You will collaborate closely with IT, cybersecurity , procurement , and infrastructure teams to maintain a secure and efficient IT environment . Your role in our Space Mission Serve as the first point of contact for technical support via phone, email, Teams, remote desktop, and ticketing systems (e.g., Jira) Monitor and resolve service tickets efficiently; escalate complex issues and follow up to ensure resolution Provide technical assistance for laptops, desktops, docking stations, mobile phones, tablets, and printers Install, configure, and maintain desktops, laptops, printers, and peripherals Maintain IT equipment inventory and oversee hardware allocation and returns Conduct basic troubleshooting for LAN/Wi-Fi, VPN (Netskope), DNS/DHCP Onsite IT support in build up of IT-Infrastructure for new offices or launch facilities Document incidents, troubleshooting steps, and resolutions in Jira and Confluence What you´ll need to thrive... At least 3 years of experience working in a corporate IT environment Proficient in managing Windows environments, Microsoft Office 365 applications, and Microsoft 365 administration Skilled in the management of ticketing systems You possess strong competencies in hardware and software setup You are familiar with scripting languages such as Python and PowerShell Self-organized working method and good communication skills Fluent in English Join a team where IT support is recognized as a critical service, user experience is a priority, and problem-solving is at the heart of everything we do. We´re looking for specialists who are excited by ownership, motivated by technical excellence, and driven to deliver reliable support to users every day. Don´t worry if your experience doesn´t match every single qualification. If you´re excited about the opportunity, we encourage you to apply. We´d love to learn how your skills, ideas, and perspectives could help us continue to evolve and innovate. Benefits Employee Participation Program: Share in our success through our virtual company share program 30 days of vacation: Enjoy the days off to relax and recharge Company pension plan: Secure your future with our company pension plan, featuring a 20% employer contribution after the probation period Subsidised lunch: Stay energised with delicious, subsidised lunches every day Flexible mobility budget : Travel your way with a choice between a fully financed Deutschlandticket, JobRad bicycle leasing, FINN JobAuto, or a fuel allowance Rental clothing with laundry service: Enjoy hassle-free workwear with our convenient rental clothing and laundry service Sport Clubs membership: Stay fit with our sponsored sports club memberships (EGYM Wellpass) Individual learning allowance: Grow your skills with an individual learning budget granted after the probation period Childcare allowance: Receive a childcare allowance for your non-school-age children And Much More! Discover additional perks and benefits when you join our team. Who we are <iframe src="https://www.youtube.com/e