IT Associate Systems Engineer

Job Title – IT Associate System s Engineer Location – Home Office/Montgomery, AL Rewards of Working at Caddell – Paid vacations, company-paid holidays, company-funded medical insurance. Company joint funding of dental and vision insurance, life and disability plans to full-time employees, 401k match, gym membership reimbursement, and use of company condominiums . What You Will Do · Primary Administrator for Helpdesk System and Ticket creation, prioritization, and assignment for home office and job sites. · PC and smart phone setup and deployment; p erform technical and operational support to users of desktop computers, laptops, and cell phones either by telephone or on-site for hardware and software packages . · Provide user support for Microsoft Office software, printer, multifunction scanner, Audio / Visual technology support, and the following web/video conference systems: Cisco Webex, Zoom, and Microsoft Teams. · User creation and deletion. · Manage IT Inventory, Invoicing, and IT asset procurement. · Perform software license management, renewal, notification, and invoicing. · Install, repair, and troubleshoot minor issues with hardware, software, and peripheral equipment. · Perform periodic performance reporting to support capacity planning. · Research and recommend innovative, and where possible, improved usage of technology for company initiatives. · Report cyber security incidents to management and IT staff. · Performs additional duties per supervisor’s direction. · Working Conditions – Full time, office setting. 15-20% travel to project sites. Occasional after-hours coverage may be required for technical support. Ability to lift 50 or more pounds, crawling, kneeling, and crouching. Work near other people, but have a few feet of space separating self from others. · Reporting Structure – Reports directly to Director of Information Technology. What We Expect Accountability is part of The Caddell Way and our employees share in a strong work ethic and positive team environment. There is a true sense of purpose and teamwork.&nbsp