Guest Services Supervisor-Beacon Theatre

Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences while forging deep connections with diverse and passionate audiences. The Company’s portfolio includes a collection of world-renowned venues – New York’s Madison Square Garden, Infosys Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre; and The Chicago Theatre – that showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually. In addition, the Company features the original production, the Christmas Spectacular Starring the Radio City Rockettes , which has been a holiday tradition for more than 90 years. More information is available at www.msgentertainment.com . Who are we hiring? The Guest Services Supervisor will be accountable for providing an exceptional guest experience throughout the MSG Venues by leading and directing front - line Guest Services Staff . The role will focus on partnering across departments to get work done through others in a fast - paced, and dynamic environment. Success in this role is demonstrated by an exceptional guest experience, a commitment to continuous learning and development, and achievement of business results. The Guest Services Supervisor will report into the Guest Services Management Team. What will you do? Accountable for daily supervision and leadership of front-line Guest Services Staff Demonstrate a positive attitude and operate with high energy throughout the entire shift Function as a role model to front line colleagues by demonstrating an optimistic demeanor , and achievement of company objectives and goals Ability to work collaboratively with Security and other departments during events and in an emergency. Assess, evaluate and coach front - line Guest Services Staff Provide consistent, fair and timely feedback to front-line Guest Services Staff Manage th