Customer Success Manager

Hilti Fieldwire, Inc.'s affiliate is hiring. This position is an opportunity to join the Hilti, Inc. team. The candidate selected for this position will be a Hilti, Inc. team member. If interested, please complete our application. Who we’re looking for We are looking for construction professionals that have experience using software to plan and manage construction projects. Our ideal candidate is proactive, detail-oriented, friendly, and passionate about improving the construction industry. Our C ustomer Success Managers work closely with clients, advising and guiding them through successful platform deployments, training(s), workflow consultation, and continuous engagement programs that ensure their satisfaction and Fieldwire account expansion. Who is Hilti The Hilti Group supplies the construction and energy industries worldwide with technologically leading products, system solutions, software and services. Hilti stands for innovation, quality and direct customer relationships. With around 32,000 team members in over 120 countries, we offer you an environment in which you can grow, prove yourself and shape your career. What you’ll be doing The primary responsibilities for our next Customer Success Manager will be to: Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. Build and maintain long-lasting relationships with Fieldwire clients. Conduct web-based and in-person training(s) and demonstrations to educate clients on Fieldwire. Assist the product team in identifying issues and communicating customer feedback for product improvements. Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. At Fieldwire, we’re looking for our next Customer Success Manager to have the following skills and experiences: 3+ years of professional construction experience, preferably with a combination of field and office management roles; with local construction experience in Germany Fluency in German and English Location based in Austria Excellent presentation and communication skills Self-motivated and highly organized, with strong time management skills Diplomacy and patience when working through customer issues Comfortable communicating with anyone, from tradesmen to senior-level managers basic understanding of construction process from design to completion An understanding of how all the different parties on a construction project interact and how they work with each other to drive a successful schedule/budget Ability to creatively brainstorm unique solutions to client issues relevant to their needs Desire to learn in a dynamic startup environment <