Customer Solutions Engineer

You bring an investigative reporter’s curiosity to customer data. When the data raises a question, you want the answer, and once you have it, you want to teach others to find the next one themselves. As a Customer Solutions Engineer at Windfall, you’re technical enough to untangle a customer’s CRM data and segment it yourself, but also strategic enough to tell their VP what it means and what to do next. You help customers realize value from Windfall, renew with confidence, and grow their partnership with us. You’ll learn each customer’s data and industry well enough to configure the reports and dashboards that prove the value, then teach their team to use them. You’ll catch churn risk early and turn out-of-scope requests into expansion conversations, partnering with our Product Delivery and Support teams. We’re on a mission to change how organizations perceive and use people data. And we hold to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.