Workplace Solutions Manager

The Workplace Solutions Manager serves as the operations and hospitality leader at a premier workplace in downtown Houston. This role is responsible for creating a world-class workplace experience through the seamless delivery of hospitality, office services operations, employee experience, conference and event services, and facilities support. The ideal candidate combines a hospitality-first mindset with office services excellence and has strong team leadership abilities. JOB SUMMARY Workplace Experience Create and execute a workplace strategy that enhances employee engagement, productivity, and culture Develop workplace programs, events, activations, and engagement opportunities Act as a trusted advisor to client stakeholders on workplace trends, service delivery, and employee experience initiatives Establish service standards that create memorable employee and visitor experiences Front-of-House Operations Lead reception, conference services, hospitality, and visitor management functions Drive a hospitality-first culture focused on personalized and proactive service, and creating memorable experiences Oversee executive visits, VIP hosting, workplace events, and catering coordination Establish and maintain service standards across every customer-facing touchpoint Back-of-House Operations Lead mailroom, print, shipping and receiving, inventory, and office services operations Partner with facilities, technology, security, and food service providers to ensure seamless workplace operations Establish service standards and drive operational excellence across all office services functions Maintain operational readiness of office equipment, supplies, and workplace service resources Support preventative maintenance planning, workplace readiness initiatives, space utilization reviews, and occupancy management programs Coordinate workplace moves, reconfigurations, and occupancy-related initiatives Monitor service levels, operational performance, and workflow efficiency Manage the team by recruiting, developing, and coaching workplace service professionals, and build a high-performance culture focused on accountability, collaboration, and service excellence Manage vendor relationships, contracts, and service delivery expectations Drive Business Results Establish key performance indicators (KPIs) and service-level agreements (SLAs) Analyze workplace data, customer feedback, and service metrics to identify opportunities to drive continual improvement Present business reviews, workplace insights, and performance reports to client leadership Identify cost savings and efficiency opportunities while maintaining service excellence Manage workplace services budgets and submit department reporting REQUIRED QUALIFICATIONS Bachelor's degree (or equivalent experience) in Business, Hospitality Management, Facilities Management, Operations Management, or related field 7+ years of progressive experience in workplace services, hospitality operations, facilities coordination, corporate services, or office operations 3+ years of leadership experience managing multidisciplinary teams Demonstrated success leading both front-of-house hospitality and back-of-house office services teams Experience partnering closely with facilities management, building operations, engineering, security, and technology teams Strong project management, organizational, and problem-solving skills Exceptional communication and relationship-building abilities Advanced proficiency in Microsoft Office applications PREFERRED QUALIFICATIONS Hospitality leadership experience in luxury hotels, conference centers, executive services, corporate hospitality, or premium client environments Experience in outsourcing services Experience supporting legal, financial services, professional services, or Fortune 500 clients/companies Experience managing integrated workplace services, facilities coordination, mailroom operations, print services, and workplace support functions Experience with workplace management systems, visitor management platforms, CAFM/IWMS technology, and service management tools WHAT SUCCESS LOOKS LIKE The successful Workplace Solutions Manager will: Maintain high-performing workplace operations with measurable service outcomes Build strong partnerships with client leadership and key stakeholders, resulting in high client satisfaction scores Lead engaged, customer-focused teams that consistently exceed expectations Create a workplace environment that reflects the client's culture, brand, and business objectives Lead and motivate SPS team members, delivering strong employee engagement scores Ensure workplace readiness, operational compliance, and consistent service delivery across all functions KEY AREAS OF COLLABORATION & INFLUENCE Realize the importance of a team working environment Collaborate, communicate, and work effectively with SPS team members, clients, and other vendor partners Participate in project groups and meetings as required Promote the vision and values of SPS Transfer best practice Use the site to promote and further develop SPS PHYSICAL DEMANDS Sitting at a computer for 50% of the time Walking/inspecting the site 50% of the time Must be able to lift a minimum of 10 pounds Must be able to work under pressure and time deadlines during peak periods OTHER DUTIES This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Compensation: The expected compensation is an estimate, and the final offer will depend on skills, experience, location, and other job-related factors. Vacancy Status: This posting is for an existing vacancy. Pay Range $90,000 &mdash; $100,000 USD WHAT WE OFFER Career Growth: An opportunity to enter a job that allows you to learn new skills or use a variety of them that may lead you to uncover other career opportunities. Learning & Development: At SPS, we promote a work culture of learning so that you can develop to be the best at what you do. We Recognize Talent: We offer a variety of recognition programs for all levels of employees. Paid Time Off: Full time: Minimum of 80 hours/calendar year. Part time/temporary: Minimum of 1 hour for every 30 hours worked. PTO amounts may increase based on tenure and/or the assigned account. PTO allows employees to take approved time off for any reason. Bonuses: Are available for employee and client referrals for current employees. Benefit Offerings: Medical, Dental, Vision, HCFSA, DCFSA, HSA, Commuter Transit and Parking Pre-Tax Plans, Supplemental Life Insurance, Accident Insurance, Critical Illness, Hospital Indemnity, Legal Program, Identify Theft Protection, Pet Discounts, Pet Insurance, Group Home and Auto Insurance, EAP, Short Term Disability, Life Insurance, Education Discounts, 401k w/ matching, and Entertainment Discounts. Note: Please inquire with the Human Resources team for benefit offerings per role as regular positions that routinely are under 30 hours/week may have a different benefit offering. About SPS SPS is a global workplace solutions and business transformation company operating in more than 20 countries . Across North America, we help clients enhance workplace experiences and business operations through services including workplace support, physical and digital mailroom solutions, intelligent document processing, reception and concierge services, and other business support offerings. Our clients include leading organizations across banking, insurance, legal, higher education, professional services, and many Fortune 500 companies. <