Technical Customer Service Specialist

About IONOS At IONOS, we don't just manage servers – we shape the digital future for more than 6.2 million customers worldwide with our solutions. As Europe's leading hosting provider and a pioneer in independent cloud solutions, we are building next-generation infrastructure – from sovereign cloud architectures and high-performance GPU clusters to integrated AI automation tools. What drives us is digital sovereignty for Europe and real impact for small and medium-sized businesses (SMBs) as well as large enterprises. We work in agile teams, rely on transparent structures, and believe that excellence and innovation only emerge through true team spirit. Ready for your next step? Become part of IONOS and grow with us. Ever built your own PC, tinkered with Linux, or hosted a game server just to see if you could? If you are intrigued with how the internet works and want to break into tech, this is your launchpad. You don’t need a computer science degree or years of IT service desk experience—just curiosity, natural troubleshooting instincts, and great communication skills. We’ll teach you the rest with an intensive 3-month training programme that takes you from internet fundamentals all the way to server administration. The Reality Check This isn’t a silent role in a dark server room. You are the frontline hero for our customers. At IONOS, we help people and businesses make the most of web hosting and cloud technology so you will spend your day on phone, email, and live chat—troubleshooting live server setups, resolving account and billing questions, and recommending upgrades that genuinely solve customer problems. If you love tech and enjoy helping people, this role gives you hands-on experience that will build your career in IT. What You’ll Do Solve real problems. Investigate and troubleshoot server and hosting issues, working towards the right resolution and involving specialist teams when needed. Support customers end to end. Handle technical, account and billing questions by phone, email and live chat; take ownership and keep customers updated. Get closer to the technology. Work with Windows and/or Linux server environments and support installations, configuration or maintenance activities within the team’s remit. Make useful recommendations. Identify when a different plan, product or upgrade could genuinely help a customer and explain the value clearly, with the customer’s needs at the centre of the conversation. Make the complex simple. Explain technical issues in everyday language and help customers build confidence using their services. Keep improving. Record cases accurately, notice recurring issues, share learning and stay curious about new hosting technologies and products. Who You Are Self-taught? Fresh out of education? Switching careers? We hire for attitude, logic, and potential over a list of certifications. Send us your application—and tell us about a tech project you've messed around with! We’re looking for someone who is… Tech-Curious: You love figuring out how things work. Personal projects (home labs, PC builds, game servers, coding basics) count as real experience here. A Natural Problem Solver: You stay calm when things break, ask the right questions, and don't stop until you find the answer. A People Person: Patient, clear, and empathetic. You can handle busy shift patterns and leave frustrated customers feeling heard and supported. Growth-Minded: Ready to absorb our 3-month training programme and kick-start a long-term career in cloud and hosting infrastructure. Team Player: You enjoy working in a busy, customer facing team and within the agreed shift pattern. The perks Apart from a vibrant and supportive work environment, we offer a comprehensive benefits package to support your well-being and work-life balance. We also value personal and professional growth, offering tailored development plans for your career advancement Benefits include: Earn a £27,000 basic salary plus UNLIMITED sales commission potential 27 days annual leave + bank holidays Contributory pension scheme Private healthcare and Life assurance Employee assistance programmes Cycle scheme Free Parking Refreshments in break rooms and discounts at selected local restaurants Social events With our diverse product portfolio and the benefits of being part of the wider IONOS Group, the development opportunities are endless! WHAT NEXT? So, like the sound of working at IONOS? We don’t blame you, we think it’s pretty great too! Send us your application and if we think you fit the bill a member of our recruitment team will be in touch for an initial call to talk about what to expect next. We can’t wait to hear from you! IONOS are a equal opportunities employers, committed to fair treatment for all, and value diversity in our workplace. We do not condone discrimination in any shape or form. With us, your individuality is welcomed and celebrated. Notice to Agency and Search Firm Representatives: IONOS is not accepting unsolicited CVs from agencies and/or search firms for this job posting. CVs submitted to any IONOS or affiliated company employee by a third party agency and/or search firm without a valid written & signed search agreement will become our sole property. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you. Application Note We value diversity and welcome all applications – regardless of, for example, gender, nationality, ethnic or social origin, religion, disability, age as well as sexual orientation and identity, physical characteristics, marital status or any other irrelevant factor subject to applicable law.