Tech Ops Intern (Web3)

BNB Chain is making mass blockchain adoption a reality as a community-first and open-source ecosystem built on the principles of permissionlessness and decentralization. By contributing to the development of the infrastructure and supporting the community, BNB Chain is on the mission to help onboard a billion new users to Web3. If you want to contribute to building the Web3 ecosystem while working in a collaborative and dedicated team that is enabling some of the most exciting innovations of our era, join us as we pave the way for blockchain to change the world for the better. We are looking for a hands-on Tech Ops Intern to support Web3 users and operations across community platforms, blockchain infrastructure, and AI-powered support workflows. This role combines technical troubleshooting, product development, and fast-paced coordination across time zones. What You Will Do Help operate Web3 community and support channels, including Telegram and Discord, and follow up on user questions in a timely manner. Triage issues involving blockchain nodes, RPC services, chain synchronization, and on-chain development; gather logs and reproduction steps, and coordinate with the relevant teams. Develop, maintain, test, and troubleshoot Telegram Bots and Telegram Mini Apps used in support and operations. Help organize and improve the AI Support knowledge base by structuring common questions, troubleshooting steps, and response workflows. Respond quickly to urgent issues, assess their scope, reach the right owners, and keep stakeholders updated through resolution. Document investigations and solutions so recurring issues can be handled more efficiently.