Tech Manager, CX

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? This role is about deriving results, achieving goals for the group and product. We are looking for Tech Manager who can lead and coach AI-enabled development teams, fostering a collaborative environment to provide technical leadership to achieve project goals Empower team members to make technical decisions, instill sense of ownership and self-organize. Responsible for productivity and quality objectives for respective teams. Work closely with team members and provide technical guidance and solve the problem related to design, implementation, process, do hands on where required. Conduct regular performance reviews and provide constructive feedback to team members. Manage all aspects of the team such as hiring, reviews, mentoring and promotions How will you make an impact? Ensure the sprint/Delivery cycle and release commitments are met on time and high-quality software packages. Perform sprint/Delivery cycle wise planning and development of short, medium, and long-term plans to achieve strategic objectives. Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks. Prioritize, assign and manage activities and projects in accordance with the R&D department’s goals and objectives. Provide worldwide support to our customers. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload. Play major role in envisioning and execution of nextgen plans (e.g. architecture) to achieve longer term strategic objectives of the organization. Identify and address roadblocks that hinder team productivity, including organizational obstacles, resource constraints, and dependencies. Collaborate with other departments to remove impediments that require cross-functional support. Work with the line of business to define the product roadmap and strategy. Review technical designs and architecture to ensure quality, scalability, and maintainability <li data-leveltext="" data-font="Symbol" data-listid="10" data-list-defn-props="{"335552541":1,"335559685":720,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815