Switchboard Operator / Communications Coordinator

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux —meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. Switchboard Operator & Communications Coordinator Location: Overland Park, KS | Onsite | Per Diem At LUX Infusion, we’re looking for a Per Diem Switchboard Operator & Communications Coordinator who wants their work to make a meaningful difference. This is an onsite position based in Overland Park, KS . We’re seeking someone who brings compassion, professionalism, accountability, and attention to detail to every interaction. You’ll play an important role in creating a positive experience for patients, caregivers, clinicians, and internal teams by ensuring communication is handled with care, accuracy, and urgency. Why This Role Matters As a central point of communication for LUX Infusion, you’ll help ensure patients and care teams stay connected. Every call is an opportunity to provide clarity, support, and a positive experience. Your work will help: Ensure patients and caregivers feel heard, supported, and guided when reaching out for care. Support clinicians and clinic teams through accurate and timely communication. Make sure important and time-sensitive information reaches the right person quickly. Create a professional, compassionate experience for every caller. What You’ll Do As a Switchboard Operator & Communications Coordinator, you will: Serve as a primary communication hub for LUX Infusion Ambulatory Infusion Clinics. Answer, screen, route, and document incoming calls accurately and efficiently using multi-line phone systems. Provide a professional, welcoming, and patient-focused experience to callers. Work closely with intake, nursing, scheduling, clinic operations, IT, and other support teams. Provide general information regarding clinic hours, locations, and services according to approved protocols. Take clear and complete messages and ensure appropriate follow-up. Recognize urgent or sensitive situations and follow established escalation procedures. Support emergency and on-call communication processes as needed. Maintain accurate call logs, internal directories, and communication documentation. Protect patient information and maintain confidentiality in accordance with HIPAA and privacy requirements. Identify opportunities to improve communication processes and the overall patient experience. Assist with administrative coordination, clinic operations, and special projects as needed. What We’re Looking For You may be a great fit if you have: Strong verbal communication and customer service skills. Excellent attention to detail and organizational skills. The ability to remain calm, compassionate, and professional in a fast-paced environment. Confidence managing multiple calls, priorities, and requests. Strong ownership and follow-through. The ability to handle sensitive and confidential information appropriately. A willingness to learn healthcare systems, workflows, and escalation protocols. A collaborative mindset and desire to support patients, caregivers, clinicians, and teammates. You don’t need to check every box. We care just as much about how you show up for patients and your teammates as we do about the experience on your résumé. Why LUX Infusion? At LUX Infusion, we believe infusion care deserves more warmth, clarity, connection, and compassion . Here, you’ll find: Purpose-driven work that directly impacts the patient and caregiver experience. A patient-first, clinician-led culture. A supportive team that values collaboration, compassion, and respect. An opportunity to grow alongside a company focused on elevating the infusion care experience. Ready to make an impact with every call? Join LUX Infusion and help us create a more connected, compassionate healthcare experience for the patients and communities we serve. Pay Range/Rate $25 — $35 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425 . While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.