Supervisor Operações

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Supervisor Operações based in Brazil. We are looking for an experienced Operations Supervisor to oversee daily IT Service Management (ITSM) operations and lead support teams responsible for incident and service request management. In this role, you will ensure efficient ticket handling, proper prioritization, and compliance with service-level agreements (SLAs). You will monitor operational performance, manage critical incidents, balance team workloads, and coordinate escalations to ensure timely resolution. Working closely with technical teams and management, you will promote clear communication, operational stability, and service quality. You will also identify recurring issues, implement improvement plans, and strengthen knowledge-sharing practices across the support organization. This is an excellent opportunity for a proactive leader who combines operational expertise, analytical thinking, and people management skills.