Strategic Projects - APM/ PM, White Label, Customer Experience Group (Based in Bangkok, Thailand | Relocation Provided)

About Agoda At Agoda, we bridge the world through travel. Our story began in 2005, when two lifelong friends and entrepreneurs, driven by their passion for travel, launched Agoda to make it easier for everyone to explore the world. Today, we are part of Booking Holdings [NASDAQ: BKNG], with a diverse team of over 7,000 people from 90 countries, working together in offices around the globe. Every day, we connect people to destinations and experiences, with our great deals across our millions of hotels and holiday properties, flights, and experiences worldwide. No two days are the same at Agoda. Data and technology are at the heart of our culture, fueling our curiosity and innovation. If you’re ready to begin your best journey and help build travel for the world, join us. Get to Know our Team The Customer Experience Group (CEG) of Agoda serves our customers and partners to deliver satisfying results. This is accomplished with the support of our Global Service Verticals (GSV) team — the backbone of CEG’s global operations. Our team includes project managers, process owners, analysts, and talent management. Together we improve the quality and efficiency of our customer and partner support processes. We are a data-driven environment, eager to move fast and learn through experimentation. A clear focus on supporting our customers and partners is bolstered by a strong, entrepreneurial culture that enriches us and Agoda’s business performance. This role sits in the White Label, part of CEG’s Global Service Verticals. The team drives end-to-end customer experience and process improvements, and scales impact through automation, AI, and tooling across customer-facing and agent-facing journeys. The Opportunity: We are seeking a highly motivated and experienced Customer Experience Associate Project Manager / Project Manager with a strong focus on innovating and optimizing our internal products and processes. In this role, you will get to: Manage projects: Take ownership of end-to-end projects or multiple business processes within CEG (global coverage). Projects could be diverse, building agent-facing platforms that are used by thousands of Agoda agents every day to serve customers to defin ing the Localization strategy for CEG in key markets so our customer and partner experience is locally competitive . <li data-leveltext="" data-font="Symbol" data-listid="1" data-list-defn-props="{"335552541":1,"33555968