Sr. Technical Account Manager - Americas

At Dragos, the mission is personal. The systems we protect deliver the water you drink, power your home, and keep the hospitals your community depends on running. Those critical infrastructure systems that power our civilization around the world are under attack every day by adversaries. When those systems fail, people are immediately at risk. We are the global leader in xOT cybersecurity, combining technology, threat intelligence, and expert services. The people here chose this work because they understand what is at stake . Here, you will find a remote-first mission-driven team across North America, Europe, the Middle East, and APAC built on authenticity, transparency, and trust. If safeguarding the systems that protect your family, friends, and community is the kind of work that matters to you, you are in the right place. About the Role : As a Senior Technical Account Manager, you'll build strong relationships with our customers, becoming their go-to advisor. You'll help drive product adoption, solve technical challenges, and ensure successful deployments. You'll also provide custom content, offer product recommendations, and gather feedback to improve our offerings. Responsibilities : Serve as a Dragos Platform power user to the customer helping them achieve success with the technology for their overall ICS security efforts Build strong customer relationships, especially with key customer stakeholders Address customers’ technical requests; proactively resolve issues and make sure they manage to avoid problems Provide advice, guidance, and technical know-how to ensure successful ongoing usage and adoption Manage customer expectations while holding them accountable Be the internal champion; make it your business to know who to lean on for assistance within Dragos; know when to sound the alarm Conduct health checks and promote self-advocacy Engage with internal teams: sales, field operations, technical support, engineering, product management, and more Track key account metrics; communicate progress to internal and external stakeholders <span class="TextRun SCXW203678675 BCX0" lang="EN-C