Site Reliability Engineer

Consensus Cloud Solutions is a publicly traded, leading digital cloud fax and interoperability solutions organization in the United States and globally, focusing on connecting and empowering healthcare providers, payers, care teams, and technology innovators to unify multiple systems that wouldn’t otherwise talk to each other. Consensus is a trailblazer in our industry and believes that data transformation will reshape the world of healthcare. Founded over 25 years ago, Consensus leverages its technology heritage to move from simple digital documents to advanced healthcare standards (HL7/FHIR) for secure data transport, as well as Natural Language Processing (NLP) and Artificial Intelligence (AI) to convert unstructured to structured, analytics-ready data, helping users unveil information that is meaningful and actionable for better patient care. Consensus leads the industry in data exchange solutions and we’re only getting started! With exciting new initiatives on the horizon, we are continuing our strategic expansion and we are looking to add to our diverse team of innovators. Now is the ideal time to join us in our mission to solve healthcare’s biggest challenges, and work collaboratively with a diverse team of like-minded self-starters and partners to accomplish it. Consensus Cloud Solutions is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive and equitable environment for all employees. We offer many remote and hybrid career opportunities. How you will impact the organization… Reporting to the Director, Infrastructure Operations, the SRE I (Site Reliability Engineer I) with a strong DevOps focus is a key member of a team responsible for supporting the tooling, pipelines, frameworks, and other technologies that underpin the many platforms deployed within the company’s infrastructure. This role blends software engineering principles with deep DevOps expertise to automate and streamline the entire software delivery lifecycle. Additionally, the SRE I role will be an expert in Infrastructure as Code (IaC), AWS Cloud infrastructure design and best practices, and CI/CD platforms and processes, driving the automation and optimization of our operations. As SRE I, they will partner closely with Engineering and Information Security peers on developing infrastructure solutions that follow established best practices and design patterns. They will also contribute to the continued development of RFCs, standards, and frameworks for IaC, automation, and supporting tools. Responsibilities also include the development of internal tooling, modules, and libraries used by technology teams to both implement new projects and maintain and enhance existing platforms with a focus on automation, resiliency, availability, scalability, and performance that meet business needs within appropriate cost constraints, primarily leveraging open-source technologies and frameworks. This position will champion a DevOps culture and practices, providing expert full-stack support to software engineering teams (Java, Python, Node, Go, etc.) by integrating DevOps methodologies into their development and deployment workflows. Strong documentation skills and the ability to mentor other team members in DevOps, IaC, CI/CD, and operational best practices are essential. The value you will deliver… Lead the design, development, and maintenance of secure, scalable, resilient, and cost-effective cloud infrastructure solutions on AWS through a DevOps approach, leveraging the existing IaC framework based on Python, Terraform, and Terragrunt managing AWS resources; championing IaC best practices while ensuring adherence to best practices for security, reliability, performance, cost optimization, and operational excellence. Design, implement, manage, and optimize robust CI/CD pipelines using tools like GitHub Actions and AWS CodePipeline for both infrastructure and applications; maintain deep expertise in GitHub. Design, develop, and implement new tooling, applications, and platforms to improve and upgrade the capabilities of the IaC and automation platforms, and support infrastructure. Provide expert DevOps-focused full-stack guidance and support to software engineering teams (using common languages such as Java, Python, Node, Go, etc.) to integrate DevOps practices, automate builds/deployments, identify/resolve reliability/performance bottlenecks, and establish comprehensive documentation. Champion and implement DevOps best practices across teams, fostering a culture of collaboration, automation, and continuous improvement, as well as providing mentorship and leadership in DevOps methodologies, IaC, CI/CD, and cloud technologies. Participate in grooming and prioritizing development efforts in extending and supporting the IaC, tooling, and infrastructure support application platforms. Partner with other teams across the technology group to propose and draft RFCs and standards for development of best practices and design patterns for applications and platforms using IaC and the established deployment pipelines and tooling. Research, propose, and implement solutions to improve and upgrade cloud-based resources, infrastructure, and systems, ensuring they are performant, efficient, and resilient. Initiate efforts to review and ensure existing platforms are performing resiliently, efficiently, and are cost effective. Monitor ticket queues, provide timely and accurate updates, and resolve feature request and development tickets. Monitor and respond to requests and questions in Slack channels, providing guidance to and assisting troubleshooting for developers and team members. Create tickets and participate in deployments following Change Management procedures. Participate in a 24/7 on-call rotation to respond to and resolve production incidents; lead and contribute to blameless postmortems. Define and manage Service Level Objectives (SLOs) and Service Level Indicators (SLIs). Evaluate, implement, and support Open Source frameworks and projects (e.g., ECS/Docker, Prometheus, Grafana, ELK stack, Kafka). Update and maintain documentation for troubleshooting, and Methods of Procedure for deployments. Ensure systems and users follow securi