Service Delivery Manager

Want to be a part of Asia Pacific & Middle East's (APME) largest, most innovative, and rapidly growing data centre company? AirTrunk is a hyperscale data centre company with a powerful purpose - to scale and sustain the relentless growth of the region’s digital future. We do this by continuously redefining and delivering the digital infrastructure that meet the needs of our customers - the world’s most transformational companies. And we’re doing so sustainably, for today and tomorrow. Having opened Australia’s first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APME region. With backing from our investors, including Blackstone, this is just the beginning… Come join the A-Team at AirTrunk, where the cloud meets the ground. Your Impact As the Service Delivery Manager, you will report to the Service Delivery Director – Australia, and collaborate closely with the broader Operations team, making your mark in several ways: You will be the main point of contact for AirTrunk’s large cloud Customers. You will be the key in supporting our Customers throughout the entire journey – from fit-out through to go-live (RFS) and onboarding – within our hyperscale data centres. You will provide a variety of comprehensive Project Management, Customer engagement, reporting and administrative services to ensure Customer requirements are met with the highest level of satisfaction. You will be Onsite Full Time to support our Customers, carry out inspections and collaborate with Operations, Development and other Teams. ***Please note: This is not an IT related role. **** What You'll Do As the Service Delivery Manager, your daily responsibilities will include, but not limited to, the following key tasks, along with tackling a variety of other exciting challenges: Act as the primary point of contact with all Customers throughout the build, fit-out and onboarding process. Ensure Early Access, Ready for Service, and other Customer contractual requirements are met by coordinating with internal teams to track and maintain compliance with all Customer contract obligations. <span data-ccp-props="{"201341983":0,"335551550":1,"335551620":1,"335559685":861,"335559737":1050,"335559738":2,"335559739":0,"335559740":240,"335559991":3