Service BDC Representative

Toyota Santa Monica is an innovative and highly respected leader in the automotive industry. We’re growing our team and looking for a motivated, persuasive, and customer-focused Service BDC Representative to join our Service Center. I f yo u thrive on connecting with people, enjoy influencing customer decisions, and take pride in turning conversations into appointments — we want to hear from you. As a Service BDC Representative, you’ll be the voice and first impression of our Service Department. Your role will focus on driving service business through proactive communication and persuasive follow-up: Proactively reach out to customers to schedule and confirm service appointments Cross-Brand Training: You'll be trained to work with multiple vehicle brands so you can support different dealerships and help wherever needed. Use sales and negotiation techniques to encourage customers to bring their vehicles in for maintenance, recalls, and repairs Handle inbound and outbound calls, texts, and emails with a goal-oriented, customer-first mindset Overcome objections and present the value of timely service and genuine Subaru care Follow up with previous customers, missed appointments, and declined services to convert opportunities into booked appointments Collaborate closely with Service Advisors and management to maximize daily shop capacity Maintain detailed, accurate records and consistently meet or exceed service appointment goals Qualifications Required: Minimum of one year of experience in a call center, BDC, or high-volume customer contact role required (automotive experience preferred). Proven sales or negotiation ability with a track record of meeting or exceeding performance targets Exceptional communication, listening, and persuasion skills Strong organizational habits and attention to detail Energetic, upbeat, and professional attitude Ability to multi-task and adapt quickly in a fast-paced environment Dependable, polished, and driven to succeed Schedule This role requires availability during the following days and hours: Monday–Friday: Must be available to work either 8:00 AM–5:00 PM or 9:00 AM–6:00 PM. Saturdays : Must be available from 8:00 AM–5:00 PM on a rotating schedule. Rotating Schedule: Team members will alternate Saturday shifts with a coworker and receive a weekday off during any week they are scheduled to work on Saturday. Compensation This position offers $20.00.hour – $24.00/hour depending on experience, plus performance-based bonuses, including Individual Appointment Shown incentives. Please keep in mind that this range may vary depending on skills, experience, job-related knowledge, and location. Benefits Medical, Dental and Vision Plans Short and Long-Term Disability Paid Holidays & Paid Time Off Paid Life Insurance 401(k) Retirement Plan Employee Assistance Plan Paid Training Hiring Requirements 18 years or older required All potential employees must pass pre-employment testing including a background check and drug screen Privacy Policy