Senior VMware VCSP Engineer

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived. We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD. AHEAD is looking for a Senior VMware VCSP Engineer to join the Managed Services team supporting enterprise customers through the VMware Cloud Service Provider program. This is a senior, customer-facing engineering role responsible for technical ownership of VMware infrastructure issues, VCSP licensing and usage operations, service-request fulfillment, vendor escalation, and continuous improvement of support processes. The successful candidate will combine deep VMware platform expertise with strong incident leadership, clear customer communication, and the ability to operate effectively in a follow-the-sun support model.