Senior Software Packaging & Endpoint Management Administrator

n Logic is seeking a Senior Software Packaging & Endpoint Management Administrator to support work within an Independent Verification and Validation, or IV&V, environment. This senior-level position will support enterprise software packaging and deployment, endpoint management, infrastructure administration, workflow automation, cybersecurity compliance, and technical reporting. In this role, you will provide expert-level support for more than 100 software applications deployed across physical workstations and virtual desktop infrastructure. You will also administer Quest KACE SMA and HCL BigFix environments, support SharePoint and Power Automate solutions, address software integration and compatibility issues, and provide technical direction to other developers and administrators. Responsibilities Software Packaging and Deployment Support and maintain more than 100 software applications deployed to IV&V workstations and virtual desktop infrastructure Create, modify, test, and optimize Microsoft Installer packages and transforms from vendor-provided installers and legacy installations Convert executable installers and legacy application setups into clean, silent-install MSI packages using application capture and repackaging tools Use Flexera AdminStudio and related tools to edit, validate, and troubleshoot MSI databases Identify and resolve Internal Consistency Evaluator errors, installation failures, application conflicts, and registry issues Develop custom installation actions and configuration scripts using PowerShell and VBScript Test application packages on clean virtual machines before enterprise deployment Troubleshoot production problems involving software applications, installation packages, and endpoint configurations Research, test, build, and coordinate the integration or conversion of software products based on customer requirements Design and develop major enhancements to existing software deployment solutions Address systems-integration, compatibility, and multiplatform issues Develop and maintain technical documentation and software user manuals Quest KACE SMA Administration Oversee the daily operation, maintenance, and updating of physical and virtual Quest KACE Systems Management Appliance environments Manage the deployment, configuration, troubleshooting, and lifecycle of the KACE Agent across network-connected devices Package, test, and remotely deploy applications and scripts using KScripts, PowerShell, VBScript, Bash, and Shell scripting Design verification and remediation logic that automatically identifies and resolves endpoint compliance issues Implement discovery scans to inventory hardware, network peripherals, and installed software Use software catalog capabilities to monitor application usage, reconcile licensing information, and support compliance audits Build and maintain Smart Labels using advanced filters and LDAP queries to target user groups, offices, device types, and other endpoint populations Create custom SQL and wizard-generated reports covering hardware lifecycle, patch status, software inventory, and compliance metrics Configure and maintain KACE Service Desk workflows, queues, and knowledge-base content HCL BugFix Administration Maintain the BigFix architecture, including core servers, relays, agents, and supporting database components Monitor system health and optimize relay hierarchies to support efficient bandwidth utilization Troubleshoot BigFix agent connectivity and resolve software-deployment failures Develop, test, and maintain Fixlets and tasks for custom application deployments Write custom Relevance queries for endpoint targeting, filtering, and compliance analysis Create BigFix Action Scripts that support automation and system configuration Manage third-party application updates to reduce security vulnerabilities Generate compliance reports for leadership and audit stakeholders Provide basic Microsoft SQL Server administration support associated with the BigFix environment SharePoint and Workflow Automation Manage the IT Services SharePoint site, including document libraries, lists, metadata, and item-level permissions Create, maintain, and troubleshoot Microsoft Power Automate workflows supporting internal IT processes Integrate SharePoint and Power Automate with Power Apps and external REST APIs Monitor workflow run histories and resolve integration, authentication, and processing errors Support the development and maintenance of web-based applications and related services Cybersecurity Compliance and Reporting Monitor NASA Security Operations Center Mitigation Action Requirement announcements Implement required vulnerability mitigations in accordance with agency direction Perform daily system, software, and patch-compliance checks Verify that IV&V systems receive applicable critical security updates Support software inventory, license reconciliation, vulnerability management, and compliance-reporting activities Participate in biweekly CSET BigFix meetings to remain informed of upcoming technical and operational changes Maintain a disciplined change-management approach for application packaging, deployment, patching, and workflow updates Technical Leadership Consult with project teams and end users to identify and document application requirements Perform feasibility analyses for potential future software and infrastructure projects Assist with the evaluation and recommendation of software packages, integration tools, and testing solutions Recommend improvements and enhancements to software, deployment, and systems-management processes Instruct, assign, direct, and review the work of other software developers and technical team members Manage and prioritize individual and team workloads Communicate technical issues, risks, recommendations, and status information across organizational levels Provide responsive customer service and collaborate effectively with technical and nontechnical stakeholders Required Qualifications Ability to satisfy applicable customer access or Public Trust suitability requirements Bachelor’s degree in a relevant technical field and at least 12 years of applicable experience At least five years of dedicated experience with Windows application packaging and enterprise software distribution Proficiency with Flexera AdminStudio At least three years of experience using PowerShell and VBScript At least three years of experience in web application development and maintenance At least three years of experience creating and maintaining Microsoft Power Automate workflows At least three years of direct, hands-on experience administering Quest KACE SMA, including experience with the K1000 Administrator Console Hands-on experience administering HCL BigFix Experience creating, modifying, validating, and troubleshooting MSI packages and MST transforms Experience converting executable and legacy installers into silent-install MSI packages Experience debugging installation logs and resolving file, registry, and application-compatibility conflicts Deep administrative knowledge of Windows Server and Windows client operating systems Strong working knowledge of Active Directory, Group Policy Objects, DHCP, DNS, and TCP/IP Proficiency writing automation and deployment scripts using PowerShell, VBScript, Bash, or related scripting languages Experience writing custom BigFix Relevance queries and Action Scripts Basic knowledge of Microsoft SQL Server administration as it relates to BigFix Experience administering SharePoint sites, document libraries, lists, metadata, and permissions Experience troubleshooting complex technical issues in enterprise Windows environments Strong analytical, organizational, and problem-solving skills Demonstrated experience working within structured change-management processes Ability to manage priorities and work independently while coordinating team workloads Excellent customer-service, verbal-communication, written-communication, and cross-departmental collaboration skills Preferred Qualifications Advanced expertise using Flexera AdminStudio for complex application packaging Enterprise-level experience optimizing Quest KACE SMA and HCL BigFix environments Experience troubleshooting complex application errors across both legacy and modern Windows platforms Hands-on experience configuring SharePoint Online Advanced experience designing