Senior Quality Engineer

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. Role: As a Senior Quality Engineer - you will play a pivotal role in elevating our quality practices across customer-facing event management workflows, booking and registration experiences, operational administration, product integrations, and complex distributed systems. You will be an expert within our engineering organization, deeply understanding product behaviour, customer journeys, business rules, and the systems that support seamless conference and event experiences. This role will balance hands-on individual contributor responsibilities with leading, influencing, and coaching your peers. This individual contributor role is for someone who is passionate about seeing systems holistically, has a strong vision for product quality, and is eager to drive the highest standards of customer experience, functional correctness, usability, accessibility, reliability, performance, and release confidence. You will leverage your deep understanding of SaaS product behaviour, end-to-end workflows, integrations, environments, and customer operations to guide and influence our development process. You will not manage people. You will set the quality bar for your team, do the work to hold it, and coach the engineers, product managers and designers around you to share ownership of it. You will report to the Director of Quality and work day-to-day with your team's Engineering Manager, Product Manager and engineers, alongside Support and Implementation Services when payment issues reach customers. What You Will Own: Own the end-to-end test strategy within your team’s area, deciding how things get tested based on the risk each change carries. Design validation for payment flows including authorisation, capture, settlement, partial and full refunds, failed and retried transactions, chargebacks, idempotency, and reconciliation between our records and the provider's. Coach and support your team to make of quality everyone’s responsibility, and provide hands on support via executing testing activities when required. Validate integrations with third party payment gateways and providers. Engage from discovery and refinement onward: challenge assumptions, surface missing scenarios, and make sure acceptance criteria are specific and testable before a story is picked up. Assess your team's current quality maturity honestly, build a plan to lift it over the next two to three quarters, and share what you learn with Senior QAs on other teams facing the same gaps. Coach engineers on testing principles, test design, and shared ownership of automated tests, the goal is a team that builds quality in, not a QA who inspects for it. Mentor mid-level QA engineers on risk assessment, automation, observability and shift left practice. Contribute to CI/CD pipeline health and deployment quality gates: test suite selection, environment readiness, pre and post deploy checks, and safe release strategies including feature flags and staged rollout. Own production defect triage for Payments: assess customer and financial impact, distinguish severity from priority, drive fixes at the right urgency, follow through to root cause & prevention, and provide regular updates on defect remediation. Represent Payments quality in incident reviews and, where needed, in conversations with Support and customer facing teams. Required Qualifications: 5+ years of progressive software engineering or quality engineering with deep focus on quality in complex, distributed system environments Hands-on experience collaborating w