Senior Project Manager

Who We Are VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement & Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney. About WPP WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com . About the Role We are looking for a strategic, results-driven Senior Project Manager with a strong foundation in CRM and Customer Experience (CX) to lead the end-to-end delivery of high-impact, enterprise-scale initiatives. In this role, you will serve as the connective tissue between business stakeholders, technical teams, and executive leadership — ensuring every project is delivered on time, within scope, and aligned to meaningful customer outcomes. Key Responsibilities Project & Program Delivery Own the full project lifecycle for complex CRM and CX programs, from discovery and planning through to launch and post-go-live support. Develop and maintain integrated project roadmaps, risk registers, and status reports that provide clear, data-driven visibility to stakeholders at all levels. Identify and resolve cross-functional dependencies proactively, minimizing disruption and keeping delivery on track. Facilitate sprint planning, backlog grooming, retrospectives, and release coordination across multi-disciplinary Agile teams. CRM & Customer Experience Drive projects that enhance CRM platforms, customer data strategies, and omnichannel customer journeys. Partner with Product, Design, and Engineering teams to ensure that technical solutions translate directly into improved customer outcomes. Champion a CX-first mindset across all workstreams, bridging the gap between technology delivery and real-world business impact. Stakeholder & Vendor Management Act as a trusted advisor to senior leadership and executive sponsors, delivering clear escalation paths and proactive communication. Manage relationships with internal teams, third-party vendors, and system integration partners. Lead steering committees and governance reviews with confidence and executive presence. Required Qualifications 5+ years of project management experience, with a strong focus on CRM and/or CX transformation initiatives. Proven track record delivering enterprise-scale projects in fast-paced, matrixed environments. Solid command of Agile, Scrum, and hybrid delivery methodologies . Exceptional skills in stakeholder commu