Senior Production Support Engineer

About Us MarketAxess is on a journey to digitally transform one of the world’s largest financial markets, enabling the shift from analog, phone-based trading to a fully electronic marketplace. Why does this matter? Because our platform makes trading fixed-income more accessible, ultimately improving transparency, efficiency, and competition in the marketplace. Changing the way an established industry transacts is no easy feat. There will be twists and turns, because no one’s ever done this before. But now, more than 2,000 clients around the world rely on our solutions, and that number is only expected to grow in the years ahead. We know where we’re going. How we get there is up to us. Join us and help Take Us There. The Role This role is to ensure the reliability, scalability, and performance of our production systems. You will focus on implementing engineering principles to automate operations, enhance system reliability and monitoring , reduce repetitive manual effort , and improve the overall client and user experience. As a Production Support Engineer, this person will be responsible for designing and maintaining monitoring and infrastructure, tools, automation, and other technology . By leveraging expertise in automation, incident management, and performance optimization, the successful candidate will contribute to building robust and resilient systems that support business goals. The ideal candidate will have a strong understanding of electronic trading systems as well as experience building monitoring solutions to increase the reliability and performance of production electronic trading systems . How You’ll Help Take Us There Production Process Optimization: Develop, implement, and continuously improve production processes to enhance efficiency, reduce costs, and ensure product quality. Build and enhance monitoring systems to provide visibility into the system health and uptime. Provide technical expertise and support to production teams, troubleshooting issues and implementing solutions to minimize downtime and improve operational reliability. Continuous Improvement: Drive continuous improvement initiatives across the production engineering and support functions. Stay abreast of industry trends and advancements and apply relevant innovations to enhance operational performance. Communicate technical plans, progress, and issues to stakeholders, including technical and non-technical audiences. Present technical designs, project plans, and status updates to various stakeholders, including senior management. Identify areas for process improvement and implement changes to increase efficiency, productivity, and quality. Develop and maintain technical documentation, including architecture diagrams, design documents, and technical guides. Ensure compliance with industry regulations, company policies, and technical standards. Involvement in production support responsibilities will also include: Provide cover to the Live and Test trading systems, ensuring smooth running of trading system servers and services Form part of the global support roster to assist in our follow the sun model. Participate in weekend support rosters Provide technical support to the external Dealer and Client users of the MarketAxess GUI application and other MA products Provide 2 nd line support services for client services and account management teams <li data-leveltext="" data-font="Symbol" data-listid="27" data-list-defn-props="{"335552541":1,"335559685":360,"335559991":360,"469769226":"Symbol","469769242":[8226],"469777803":"left","469777804":"","469777815":"hybridMultilev