Senior IT Manager

Established in 2004, OLIVER is the world’s first and only specialist in designing, building, and running bespoke in-house agencies and marketing ecosystems for brands. We partner with over 300 clients in 40+ countries and counting. Our unique model drives creativity and efficiency, allowing us to deliver tailored solutions that resonate deeply with audiences. As a part of The Brandtech Group , we're at the forefront of leveraging cutting-edge AI technology to revolutionise how we create and deliver work. Our AI solutions enhance efficiency, spark creativity, and drive insightful decision-making, empowering our teams to produce innovative and impactful results. Job Title: Senior IT Manager Role: Freelancer Duration: 3 months Location: Mumbai, India About the role: We are seeking a proactive Senior IT Manager (APAC) to own Google Workspace and Ustudio operations alongside regional IT, technical support and procurement. You will ensure SLA-driven support, high customer satisfaction and continuous service improvement while working closely with the Regional IT Lead to align the region with global best practices. If you ’ re hands-on with Google admin, experienced in procurement and thrive in a fast-paced regional role, we want to hear from you What you will be doing: Own regional IT service delivery for Google Workspace, Ustudio and core IT services . Administer and secure Google Workspace (users, groups, policies, Drive/Docs, Admin Console) and be primary owner for Ustudio operations/configuration, availability and user support Ensure support requests are triaged and resolved within SLA targets; manage escalations and major incidents . Maintain and improve service desk processes, including ticket lifecycle, prioritization and knowledge base . Proactively identify recurring issues and lead permanent remediation . Manage regional IT procurement (hardware, software, subscriptions and services ) and asset lifecycle . Ensure the smooth running of all IT procurement in the region – kits are dispatched and collected on time. Ensure change control, testing and documented deployments to avoid service disruption . Scope and deliver regional IT projects and platform rollouts (cloud & collaboration tools) working with the Regional IT . Manage third-party service providers for support and platform services ( SLAs,contract renewals) . Understand and administer Active Directory . <spa