Senior Director, Global Implementation Services

About Prove As the world moves to a mobile-first economy, businesses need to modernize how they acquire, engage with and enable consumers. Prove’s phone-centric identity tokenization and passive cryptographic authentication solutions reduce friction, enhance security and privacy across all digital channels, and accelerate revenues while reducing operating expenses and fraud losses. Over 1,000 enterprise customers use Prove’s platform to process 20 billion customer requests annually across industries, including banking, lending, healthcare, gaming, crypto, e-commerce, marketplaces, and payments. For the latest updates from Prove, follow us on LinkedIn. Prove is driving the future of digital identity. We are looking for Provers who know how to make an impact. We’re talking self-starting professionals who thrive in a fast-paced environment, process information quickly, and make intelligent decisions. The work is challenging and requires not only smart but natural curiosity and tenacity. Teamwork is also important to us – we work together and play together. Prove has big plans, and we’re excited about the future. If this sounds like the place for you – come join our team! Title: Sr Director, Global Implementation Services Department: Implementation Services Reports To: Chief Customer Officer FLSA Status: Exempt Location: Remote (Global) About Prove Prove is the modern platform for continuous identity authentication and is used by over 1,000 enterprises and 500 financial institutions including 9 of the top 10 U.S. banks. Prove’s cloud solutions and mobile intelligence-driven APIs can be easily orchestrated to increase Approval Rates to over 90%, enabling companies to authenticate customer identities accurately, effortlessly, and privately, while mitigating fraud. Position Summary As the Sr Director of Global Implementation Services, you are the primary architect of Prove’s implementation and integration engine. You will lead a global organization of Implementation Specialists, Integration Engineers, Project Managers and Customer Enablement teams, dedicated to accelerating and optimizing the journey from contract signature to production go-live, and to setting up the customer for success right from the beginning of the partnership. You will own the global strategy for solution delivery, creating a repeatable, scalable, and highly efficient onboarding framework. Your success is measured by your ability to reduce Time to Live (TTL), increase implementation margins, and ensure that our clients receive a world-class integration experience that mirrors the quality of our technology, and are configured and measured in full alignment with what they engaged with Prove to solve for. What You Are Responsible For Assess, upskill and grow a global implementation function that supports Prove’s aggressive growth globally. Synchronize the diverse roles within the implementation function to create a seamless, end-to-end delivery engine, ensuring frictionless hand-offs and unified execution across specialized technical, integration consulting, and project management workstreams. Identify, analyze, remove friction points, and continuously optimize the onboarding lifecycle. Implement automation, standardized "Golden Path" integration playbooks and templates, and self-service tools to drastically reduce Time to Live, and increase the implementation business value. Oversee the end-to-end delivery of complex, multi-product global integrations, ensuring they meet rigorous bank-grade security and architectural standards. Partner with Sales and Finance to project and hit "Go-Live" targets, ensuring that booked business translates into recognized revenue with high predictability. Serve as the executive voice of the customer; collaborate with Product and Engineering on the most common product gaps for customers, and to ensure that "ease of implementation" is a core feature of the Prove roadmap. Build relationships with top and strategic clients, to complement existing relationships and expand. Act as the senior technical point of contact for C-suite stakeholders at banks and enterprises during the critical implementation phase. Establish, track, and report on KPIs including TTL, Path to Revenue Recognition, Onboarding Health, Resource Utilization, customer success metrics, and Implementation CSAT. What We Require 12+ Years of Experience: Extensive background in Professional Services, Implementation, or Solutions Engineering within a high-growth SaaS or FinTech environment. At least 5+ years of experience managing "managers of managers" and leading a global, distributed workforce. You have successfully scaled a delivery organization from a regional footprint to a global powerhouse. A demonstrated track record of significantly reducing onboarding/implementation timelines for complex API-driven products. Deep understanding of identity, authentication, mobile ecosystems, and the technical requirements of the financial services industry. Mastery in translating technical complexity into business value for executive-level audiences. Bachelor’s degree in Computer Science, Engineering, or a related field; MBA or advanced degree preferred. The anticipated salary pay range for Metro 2 areas for this role is $221,000-$247,000 plus company bonus. The anticipated salary pay range for Metro 3 areas for this role is $208,000-$233,000 plus company bonus. Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data. Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines: Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area. Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area. Benefits & Perks for FTE Provers: Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan Modern Health for financial, mental, and physical wellness 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) Unlimited Vacation and Flexible hours Comprehensive medical benefits for you and your family ❤️ Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) Bottomless snacks & beverages for certain office locations Daily GrubHub stipend for lunch if coming into the office (US Offices) A great place to work and connect with other talented Provers like yourself! Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. Equal Opportunity Employment: Prove is an equal opportunity employer committed to providing equal employment opportunity for all people regardless of race, color, religion, gender or sexual orientation, age, marital status, national origin, citizenship status, disability, veteran status or other personal characteristics Privacy & Data Protection: When you are applying for a job at Prove, we collect and use your personal information in the job application process. To understand more about how Prove uses your personal information, please see our Recruitment Privacy Policy on our website.