Senior Customer Success Manager - Public Sector

About Nintex: At Nintex, we are transforming the way people work, everywhere. As the global standard for process intelligence and automation, we're trusted by over 10,000 public and private sector organizations across 90 countries. Our customers, from industry giants like Amazon, Coca-Cola, and Microsoft, rely on the Nintex Platform to accelerate their digital transformation journeys by managing, automating, and optimizing business processes quickly and efficiently. We improve their lives through the technology we build. We are committed to fostering a workplace that supports amazing people in doing their very best work every day. Collaboration is constant, our workplace is fun, the environment is fast-paced, and we value our people’s curiosity, ideas, and enthusiasm. Driven by passion and accountability, we take initiative, measure progress, and deliver results. Our culture fosters innovation and problem-solving, fueled by curiosity and a commitment to thinking big. Together, we move with agility, prioritize customer needs, and build unity through empathy, leaving a positive impact wherever we go. About the role: The Senior Customer Success Manager (Sr CSM) is responsible for driving product adoption, value realization, and retention at scale across a broader and more complex customer portfolio. The Sr CSM proactively manages customer health and engagement using usage telemetry, adoption signals, and actionable insights to prioritize intervention, mitigate risk, and drive growth. This role operates with a high degree of autonomy and partners cross ‑ functionally to execute repeatable success plays and ensure consistent, data ‑ driven customer outcomes. Your contribution will be: Territory & Account Planning Co-create success plans aligned with customer goals, lifecycle maturity, and long-term value realization Deliver executive-ready, telemetry-driven insights on adoption, usage, and whitespace to inform retention and growth strategies Maintain continuous engagement through feedback loops, sentiment tracking, and milestone alignment across a portfolio of accounts Anticipate inflection points (renewal, expansion, modernization, risk) and proactively adjust success strategies Coach peers on account planning best practices and success plan quality Onboarding & Enablement Create onboarding plan and lead onboarding, facilitate training, and early adoption for complex or strategic customers Deliver key check-ins (e.g., 30/90-day) to ensure progress, alignment, and issue resolution, including executive sponsor engagement where needed Surface blockers, collect feedback, and drive resolution across multiple internal teams <span data-ccp-pro