Senior Business Intelligence Analyst

Who: HealtheConnections, a respected national leader in providing health information exchange (HIE) services for NYS-based organizations. What: We’re looking for a Senior Business Intelligence Analyst to turn customer and business data into meaningful insights that support decision-making, improve operations, and strengthen customer engagement. You’ll partner with internal teams to develop reports, dashboards, analytics, CRM solutions, and business application improvements. This role is ideal for someone who enjoys working with complex data, understanding business needs, and turning them into practical, user-friendly solutions. Why: Data is central to how we serve our customers and operate effectively. This role will work with a variety of data, including customer, ticketing, system usage, and market data . What You’ll Spend Your Time Doing 35% Reporting & Analytics: Build reports and dashboards, analyze data, identify trends, and provide insights. 15% CRM & Business Applications: Configure and improve Salesforce/CRM reporting, dashboards, workflows, and related solutions. 10% Business Partnership: Work with internal teams to understand needs and translate them into practical data and reporting solutions. 10% Data Quality: Identify and resolve data and reporting issues to ensure information is accurate and reliable. 10% Process Improvement: Identify opportunities to improve reporting, automation, processes, and user experience. 10% Data Management & Excel: Work with complex datasets and use Excel and other tools to organize and present information. 10% Documentation, Research & Support: Document solutions, evaluate new capabilities, and support ongoing improvements. Competencies & Experience Bachelor’s degree in business, information systems, computer science, data analytics, or a related field preferred; equivalent professional experience considered. Experience in business intelligence, data analytics, reporting, CRM administration, business applications, or a related field. Experience with the primary responsibilities listed above. Advanced Microsoft Excel skills and experience working with complex data sets. Strong analytical and critical-thinking skills. Ability to work independently, manage competing priorities, and take ownership of projects and solutions. Strong written and verbal communication skills. SQL and Tableau experience strongly preferred. Salesforce experience strongly preferred. Not sure you meet all qualifications? Research shows that women and members of other underrepresented groups tend not to apply to jobs when they think they may not meet every qualification, when, in fact, they do! We are committed to creating a diverse and inclusive environment and strongly encourage you to apply. It is important to HealtheConnections that the hiring process is driven by humans. Artificial intelligence (AI) tools do not determine which candidates HealtheConnections chooses to interview or hire. You’re a great fit for us if you’re good at… Turning data into insights. You enjoy taking complex or disconnected information and finding the story or opportunity within it. Solving problems. You approach challenges analytically and look for practical solutions rat