Scheduling Coordinator

THE ROLE We are seeking an exceptional Scheduling Coordinator to join our J&J team, an Accredited Labs company. This is a unique opportunity to be part of a fast-growing team and have a direct impact in keeping our calibration lab running smoothly, from the moment customer equipment arrives to the moment it’s back in their hands. The ideal candidate will have strong organizational skills, a sharp eye for detail, and a customer-first mindset, and will be comfortable juggling multiple priorities in a fast-paced environment. This position is based out of Fargo, ND. As our Scheduling Coordinator, you will be managing shipping and receiving, preparing estimates, coordinating deliveries, and handling invoicing for our Fargo lab. This role is pivotal in making sure customer equipment moves through our lab accurately and on time, with clear communication every step of the way. DAY TO DAY RESPONSIBILITIES Shipping & Receiving: Manage all incoming and outgoing customer equipment, verifying the accuracy, completeness, and condition of every shipment. Estimates: Prepare and send accurate service estimates to customers, and follow up to secure approvals so work can move forward. Deliveries: Schedule and coordinate customer pickups and deliveries, including making local deliveries as needed. Invoicing: Generate and send accurate invoices for completed work, and help resolve any billing questions or discrepancies. Coordination: Partner with the J&J lab team to prioritize work, track equipment status, and keep customers updated on turnaround times. Documentation: Prepare shipping documents and maintain accurate records of all equipment received, in process, and returned. Problem Resolution: Address and resolve issues with damaged or lost shipments and order discrepancies. Safety: Keep the shipping and receiving area clean, organized, and secure, following company safety policies. BASIC QUALIFICATIONS Excellent organizational, prioritization, and administrative skills. Strong attention to detail, especially with numbers, paperwork, and data entry. Excellent customer service and communication skills. Ability to work independently and manage multiple priorities. Ability to lift up to 50 pounds and stand for prolonged periods. Valid driver’s license and proof of insurance.