RMA Technician

Who We Are: OpenEye, the cloud video platform company, provides solutions for video security, business intelligence and loss prevention. For over 20 years, OpenEye has been committed to developing an easy-to-use, comprehensive video management system backed by Heroic Customer Service® and support. Our on-site and cloud-based products can be found protecting schools, hospitals, banks, retail stores, and other facilities around the world. OpenEye’s solutions are available globally through a trusted network of certified service providers. OpenEye is a subsidiary of Alarm.com. Learn more at www.openeye.net . Position Summary: The RMA Hardware Technician is responsible for inspecting, testing, and processing returned hardware products. This is an entry-level position, reporting to the RMA Supervisor, ideal for candidates with a passion for technology and a desire to build hands-on technical skills in a structured, team-oriented environment. The ideal candidate is detail-oriented, dependable, and eager to learn in a fast-paced environment. Full training will be provided. Essential Job Duties & Responsibilities: Inspection – Inspect returned hardware units to assess physical condition and identify visible damage, defects, or missing components; log and track units using internal ticketing and inventory management systems. Testing & Troubleshooting – Perform basic hardware testing and troubleshooting to identify failures or defects under the guidance of senior technicians. Repair & Refurbishment – Assist with component-level or unit-level repairs and refurbishments, ensuring units meet quality and condition standards prior to disposition. Return Classification – Classify returns based on condition (warranty, out-of-warranty, DOA, customer-induced damage) in accordance with company policies and procedures. Documentation – Accurately document RMA transactions and repair outcomes in company systems, maintaining thorough and up-to-date records. Workspace Maintenance – Maintain a clean, organized, and safe work environment and adhere to all safety, compliance, and company policies. Qualifications: High school diploma or GED Basic understanding of computer hardware, electronics, or networking concepts Strong attention to detail with the ability to follow written and verbal instructions Good organizational and time management skills with the ability to manage multiple tasks Basic computer proficiency (email, data entry, Microsoft Office Suite) Ability to lift up to 50 lbs and stand for extended periods as needed Competencies: Attention to Detail Willingness to Learn & Adaptability Team Collaboration Accountability & Dependability <li data-leveltext="" data-font="Symbol" data-listid="3" data-list-defn-props="{"335552541":