Product Specialist - India (Remote)

AI Summary: Product Specialist at PriceLabs provides first-layer customer support for a B2B SaaS dynamic pricing platform serving the short-term rental and hospitality industry. Handles customer queries via email, phone, and video calls; troubleshoots product issues; and conducts product walkthroughs. Role requires strong analytical skills, SQL/database knowledge, and rotating shifts in IST. Entry-level posit About the Role: In the Product Specialist role, you will be the first layer of communication with our customers. You will wear many hats, and your work will have a real impact on the success of PriceLabs' customers and their businesses. Our customers love the support and service we provide, and your role will be to not only uphold similar standards but set new standards. If you're looking to work in the B2B SaaS space, this is an opportunity for you to kickstart your career. This is a starting role at PriceLabs that will allow you to move to non-technical roles in different departments (Sales & Success, Marketing, Data Science etc.), eventually. This is a rotational shift: Morning (2:00 AM to 10:30 AM IST), Afternoon (10:00 AM to 6:30 PM IST), Evening (6:00 PM to 2:30 AM IST) on any five days