Parts Associate III

The Parts Associate III is responsible for all aspects of the Parts Associate duties, including sales, service, and consignment. This position plans and maintains a Parts Department consignment program in order to provide exceptional customer service. The Parts Associate III works closely with Lift Power customers, technicians and other departments. Primary Duties and Responsibilities Perform warehouse duties including shipping, receiving, stocking, loading and unloading trucks Handle technician calls, walk up inquiries, email requests and inquiries Follow safety and warehouse policies and protocols Provide sales and service to customers and technicians by handling phone calls, emails and walk in inquires and requests Provide quotes and place parts orders for customers and technicians Assist technicians and customers by locating and pulling parts and resolving other inquiries or requests Deliver products to customer sites, as needed Check in cores and initiate returns to the correct vendor Locate service manuals for technicians and customers Check in received parts and ship requested parts to the appropriate location Maintain consignment program, taking weekly inventory on each consignment account Promote sales growth by actively seeking new consignment accounts through visits to prospective customers with CSSR’s and by adding new items to the consignment program Maintain close communication with CSSR’s regarding changes in customer requirements and/or competitive activity. Write orders and create replenishment orders; replenish inventory from customer orders Communicate with customers regarding additions or deletions from consignment inventory; review suggested changes with customers Keep in close contact with the Equipment Asset Manager for vehicle maintenance Generate stock order for all vendors when needed Process manufactures returns and vendor credits thoroughly Maintain consignment program, Delivering, Stocking, Bin location replenishment orders---Remove original line Maintain Deadstock and New Sales reporting for consignment accounts Review discrepancies with the customer and bill for shortages Provide consignment customer with the Top 10 List for high usage and high dollar items each month Run usage reports to establish parts consignment inventory monthly Ensure consignment agreements are kept up to date with current consignment customer management; update part number changes as needed Perform physical inventories on all service consignments and bill Service Department for shortages light building maintenance Perform other Parts Department duties, as needed Education and Experience Requirements: High School Diploma, or equivalent Microsoft Office applications experience preferred Mechanical ability preferred Forklift experience preferred Skills Required: Customer Service – ability to provide a high level of service to customers, building relationships, and acting as an internal company advocate Team Orientation & Interpersonal – ability to develop and maintain collaborative relationships with all levels within, and external to, the organization Communication – ability to effectively express self verbally and in writing with co-workers, customers, vendors, and managers Organization & Time Management – ability to work independently with minimal supervision in planning and organizing schedule to complete actions within established deadlines; ability to handle multiple priorities with strong attention to detail Systems & Software – proficient knowledge of Microsoft Office software applications