Operations Supervisor - Los Angeles

Absolute International Security is a leading provider of professional security guard services in the Southern California region. We are dedicated to providing exceptional service to our local businesses and clients through a focus on integrity, vigilance, professionalism, and reliability. You will be a part of a team that strives to make a positive impact on our company culture as well as on the communities we serve. Job Title: Operations Supervisor Pay Rate: $22.00 - $26.00 Location: Irwindale, California Available Job Schedules: Friday - Tuesday: Grave Shift (21:00 - 06:00) FLSA Status: Full-Time, Non-Exempt Job Overview Absolute International Security is seeking highly professional Operations Supervisors responsible for maintaining a safe and secure environment for clients, employees, visitors, and property. This position serves as a key operational leader responsible for overseeing field operations, supporting client relationships, developing personnel, and ensuring the consistent delivery of exceptional security services across multiple accounts. This role is ideal for a security professional ready to advance into a high-impact leadership position with increased responsibility, autonomy, and growth potential. Key Responsibilities Operations & Field Management Duties Oversee daily security operations across multiple client locations Conduct site inspections, quality assurance audits, and operational assessments Ensure compliance with post orders, company policies, client requirements, and regulatory standards Respond to operational issues, emergencies, staffing shortages, and client concerns Monitor security personnel performance and implement corrective actions when necessary Maintain operational readiness and ensure proper deployment of personnel Leadership & Staff Development Duties Lead, mentor, coach, and develop supervisors and security officers Assist with recruiting, onboarding, training, and employee retention initiatives Conduct performance evaluations and provide constructive feedback Promote accountability, professionalism, teamwork, and a culture of excellence Identify future leaders and support career development opportunities Client Relations Duties Build and maintain strong professional relationships with clients Serve as a point of contact for operational concerns and service requests Ensure client expectations are consistently met or exceeded Conduct client follow-ups and site visits to maintain service quality Assist in resolving complaints and implementing service improvements Reporting & Administrative Duties Prepare incident reports, operational summaries, and performance documentation Review Daily Activity Reports (DARs) and ensure accuracy and completeness Assist management with scheduling, staffing coordination, and workforce planning Track operational trends and provide recommendations for continuous improvement Communicate critical updates and field intelligence to executive management General Security Personnel Duties Act as a visible deterrent to prevent rule violations, unsafe behavior, or criminal activity Perform thorough routine patrols of the assigned area Monitor entrance and departure of employees, visitors, and vehicles Control access points and maintain visitor/vendor logs Observe and report suspicious activities, safety hazards, maintenance concerns, or policy violations Prepare clear and accurate incident reports, daily activity logs, and other required documentation Communicate effectively over radio, phone, or in person with supervisors, dispatchers, and clients Respond promptly to alarms, incidents, emergencies, and disturbances Assist in evacuations and emergency procedures as required Coordinate with law enforcement and emergency responders as needed Maintain a clean, neat, and professional appearance at all times Maintain authorized less-than-letahal equipment in compliance with company standards Provide outstanding customer service while maintaining a safe and secure environment for all Ability to drive a company patrol vehicle in a safe and defensive manner for driving positions <li style="font-family: helvetica, arial, sans-serif