Operations Specialist - Enablement

Every team has AI. Few have mastered it. Humans were built to adapt, but AI is now moving faster than most workforces can. Multiverse is the AI adoption layer: the missing link between the AI tools that companies have invested in and the people expected to use them. Our ambition is to put AI capability in every worker’s hands. Apprenticeships got us started: we’ve trained over a third of the UK’s data and AI apprentices, worked with a third of the FTSE 100, and generated £2bn+ in verified ROI. Now Mastry, our new adaptive learning platform, takes that further, guiding a company’s AI workforce transformation from start to finish. Mae, our AI guide inside Mastry, is a real-time AI agent that thinks, speaks, listens and sees, working alongside the tools you already use, like Claude and Copilot. We closed our latest fundraising round in April 2026, with $500m+ raised in total from VC partners including Index Ventures, General Catalyst, Schroders Capital and Lightspeed. With a $2.1bn valuation, we are Europe’s first EdTech double unicorn, and we are just getting started. If you want to shape how the workforce wins in the AI era, come and join us. Operations Specialist This role sits within the Coach & Instructor Enablement Team the team exist to make the delivery organisation measurably better at retaining learners and delivering successful outcomes consistently, predictably and at scale. This team has six specialists supporting hundreds of coaches and instructors across all learner programmes. Specifically, you will Coordinate onboarding and on-going training for coaches and instructors. That covers scheduling, audience, facilitator/SME, materials, attendance & completion, recordings, teach-backs, certification tracking, compliance, CPD completion, chasing as needed and other training operations admin. Own enablement initiatives/projects end to end, ensuring the right coaches and instructors receive the right training and up-skilling at the right time to deliver customer programs. You manage every contributor and hold the central view across all enablement work. Manage the shared Senior Coach and Instructor pool day to day, allocating their time across Technical Skills, EPA and other enablement work while the specialists direct the content. Provide operational support to the enablement team. Make sure the data and enablement inputs are ready for the monthly quality calibrations led by senior leadership. Keep a record of champions and buddies, who they support and what has been handed to them, so delegated work does not get lost. Keep the enablement content library and enablement communications in order, from version control and retiring old material to release notes and reminders. Report regularly to Senior Managers and Delivery Managers, and help prepare for MBRs and QBRs. About You 2–4 years of experience in an Operations, Project Management, or Customer Success function - ideally in a fast-paced, tech-enabled environment You’re passionate about using data to solve problems and can build dashboards or reports that turn raw information into actionable insights You’ve designed and implemented processes or playbooks that improved team performance and operational consistency A natural collaborator who communicates clearly, navigates ambiguity with confidence, and takes initiative to move work forward without waiting for direction You thrive in a dynamic environment, balancing long-term improvements with short-term needs, and consistently deliver to a high standard You are empathetic and mission-driven: motivated by helping learners succeed, and by supporting the coaches who enable that success Benefits Time off: 27 days holiday (including 3 winter shutdown days) and bank holidays, plus 5 extra days off (1 life event, 2 volunteer days and 2 summer shutdown days). Health and wellbeing: Bupa private medical insurance, a medical cash back plan, therapy through Spill and gym access through Wellhub. Equity for all : we believe that when Multiverse wins, we all win, which is why every permanent employee receives share options. Financial security: life insurance at 3x salary, a workplace pension with 4% contribution from us, Cycle to Work and a Tech Scheme. Family support: enhanced maternity and paternity leave, adoption and shared parental leave, paid leave after pregnancy loss, and a workplace nursery scheme. Hybrid working: 3 days a week in the office - except for Coaches & Instructors who come into the office 1 day per month. Plus 10 days a year to work from anywhere. Work perks: quarterly team socials, company-wide events, happy hours, lunch delivered to the office once a week, fully stocked snack bar and a drinks fridge! Our Commitment to Diversity, Equity and Inclusion We’re an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. This will never change. Read our Equality, Diversity & Inclusion policy here . Our Commitment to Safeguarding Multiverse is committed to safeguarding and promoting the welfare of our learners. We expect all employees to share this commitment and adhere to our Safeguarding Policy , our Prevent Policy and all other Multiverse company policies. Successful applicants will be required to undertake at least a Basic check via the Disclosure Barring Service (DBS). For roles that will involve a Regulated Activity, successful applicants must also undergo an Enhanced DBS check, including a Children’s Barred List check and a Prohibition Order check. Roles involving Regulated Activity may interact with vulnerable groups, therefore are exempt from the Rehabilitation of Offenders Act 1974 meaning applicants are required to declare any convictions, cautions, reprimands, and final warnings. Providing false information is an offence and could result in the application being rejected or summary dismissal if the applicant has been selected, and possible referral to the police and the DBS.