Operations Manager

Join the Team! Is technology your passion? Do you want to work with smart, forward-thinking individuals? Do you want to grow in a career you love? At Align, our professionals are the key to our success. We don’t just hire talent, we invest in exceptional people who are forward-thinking, results-driven, and passionate about what they do. We’re a group of tech-savvy professionals who are motivated by making an impact. Our culture is one of unbounded opportunity that celebrates the passions, skills and ideas of our team—work hard, play hard, be smart! We believe great communities lead to great companies. That’s why we offer a dynamic workplace where you feel inspired, engaged and innovative. We offer professionals opportunities to train in the leading technologies, make an impact within the industry and acquire valuable new skills whether on client sites or in one of our regional offices. Job Overview Align is seeking an Operations Manager to drive operational excellence across our Managed Services and Professional Services organizations. This role will develop the operating processes, performance insights, dashboards, forecasting models, and AI-enabled solutions that help leaders make better decisions and improve execution. The ideal candidate is an operations leader who is highly analytical and comfortable working across business functions. This individual will not simply report on performance; they will establish scalable operating rhythms, improve workflows, translate data into action, and help the organization use AI and automation to work more effectively. The hybrid position out of our New York City office. This is a full-time position offering full benefits, a base salary in the $140,000-$160,000 range (commensurate with experience), paid training and performance-based bonuses. Responsibilities Process & Workflow Optimization: Design and implement scalable procedures, tools, and operational rhythms that improve efficiency, consistency, accountability, and service delivery. Cross-Functional Alignment: Partner with Managed Services, Professional Services, Finance, People Operations, Sales, Technology, and executive leadership to execute company priorities and align reporting and operational needs. Budget & Financial Management: Track operational expenditures and financial performance, monitor KPIs, and conduct cost-benefit and return-on-investment analyses to support sound business decisions. Strategic Planning: Support planning cycles, manage milestones for key operational initiatives, and translate complex information into clear executive-level recommendations. Performance Management: Establish operational scorecards, business reviews, and accountability mechanisms that connect team activities to business outcomes. Continuous Improvement: Identify bottlenecks, control gaps, and opportunities for standardization, then lead practical improvements that can be measured and sustained. Data Analytics & Business Intelligence Design, build, and maintain executive dashboards, scorecards, and reporting solutions using Power BI and related tools. Analyze operational, financial, project, and service-delivery data to identify trends, risks, performance gaps, and improvement opportunities. Develop forecasting models for resource planning, utilization , project performance, revenue, backlog, capacity, and service operations. Consolidate and validate information from multiple business systems to create consistent, decision-ready reporting. Translate complex datasets into clear findings, business implications, and recommended actions for leadership. Increase dashboard adoption by presenting solutions, gathering stakeholder feedback, and providing guidance to users. AI, Automation & Innovation Identify opportunities to apply AI and automation to operational workflows, reporting, knowledge management, and decision support. Design and implement practical AI-enabled solutions using Microsoft Copilot, Power Platform, Power Automate, and other approved technologies. Reduce repetitive manual work by automating reporting, data preparation, notifications, approvals, and other recurring processes. Evaluate emerging AI capabilities and recommend business use cases based on operational value, feasibility, responsible use, and measurable outcomes. Partner with business stakeholders to support adoption, document solutions, and establish repeatable practices. <span data-ccp-prop