Medical Receptionist

About Bluebird Kids Health Bluebird Kids Health is a dynamic organization that provides underserved communities with new access to value-based pediatric primary care. We are on a mission to provide exceptional care, so every child can thrive . We offer comprehensive, evidence-based primary and urgent care services to children and their families, with support around-the-clock. Our care model includes robust care coordination, chronic disease management, and other population health supports. Our success is measured by exceptional health outcomes, lower medical costs, an outstanding child and family experience, and a rewarding environment for our clinicians and staff. Position Description Bluebird Kids Health is seeking a skilled and compassionate and Medical Receptionist with a patient and family-first mindset . The Medical Receptionist will work alongside our mission-based clinical team, greeting patients warmly, creating a welcoming environment, and ensuring that patients are checked in and out of the practice appropriately. The ideal candidate will have excellent communication skills, experience in a healthcare setting, and a genuine interest in working with children and their families. What You’ll Do Greet patients and visitors, answer phone calls, and schedule appointments. Check patients in/out and manage patient flow. Update patient tracking in EMR Promotes the use of the patient portal to families. Verifies forms are filled out completely using online registration systems. Reconciles forms if needed. Monitors completion of patient forms and ensures sufficient documentation prior to patients leaving the office. Maintain accuracy of patient demographic and insurance information by verifying at each patient encounter. Scan insurance cards and driver's licenses' as needed. Schedule patient appointments within operational standards and document appropriately. Complete insurance verification up to 3 days prior to patients visit to determine coverage. Collect co-pays, deductibles, coinsurance, and past due balances prior to the patient being seen. Monitor front desk buckets and work appointment ticklers to schedule/reschedule appointments. Answer telephones in a warm, friendly manner. Keep Reception area clean and sanitized per practice standards. Maintain patient confidentiality in compliance with HIPAA standards. Other duties as assigned. What You’ll Need Education: High school diploma or equivalent Experience: Pediatric front office experience (preferred) Knowledge: Knowledge of medical terminology. Proficient computer and EMR skills. Skills: Excellent customer service Excellent phone etiquette Task-oriented, strong organizational skills, ability to multitask Excellent interpersonal skills including friendliness, empathy, patience, kindness and politeness Abilities: Ability to work independently and as part of a team with a strong sense of focus Strong attention to detail </sp