Manager/Senior Manager – Managed Services

At KeyData Cyber, we’re shaping the future of identity security. Recognized by Gartner and KuppingerCole as a leading IAM professional services firm, we specialize exclusively in designing, deploying, and managing end-to-end Identity and Access Management programs for organizations across North America. With 20 years of experience, 50M+ identities managed, and 1,000+ successful deployments, our team is our strongest asset. Proud to be recognized as a Culture 100 Award winner , KeyData Cyber is committed to building a workplace where people feel valued, supported, and empowered to grow. Our culture is rooted in collaboration, innovation, and continuous learning, creating opportunities for our people to thrive and make a meaningful impact. Join an award-winning team where your ideas matter, your growth is supported, and your contributions make a difference. We are currently looking for a Manager/Senior Manager – Managed Services to join KeyData Cyber's Managed Services team ! Are you an experienced leader in managed services, ready to drive excellence across enterprise IT operations? We’re seeking a results-oriented professional to oversee the delivery and support of our managed services, ensuring seamless performance, client satisfaction, and adherence to best practices. In this role, you'll manage a team, coordinate with partners, and develop strategies to deliver complex solutions across diverse client environments. Our Managed Services teams are focused and dedicated to the customers, and you will help drive the success of the IAM program by understanding and advocating for our customers’ issues.This role requires working in a shift pattern or non-standard hours, which may include weekends. Additionally, availability for after-hours support is needed during major incidents, planned maintenance windows, or deployments. If you're passionate about working in an environment where you can experience accelerated growth, development and a high impact, this role could be for you! Location : Canada Employment Type: Full-Time, Remote, with travel as required. Vacancy Status: Immediate Opening: This position is currently available, and hiring is underway. What You’ll Do : Support the operations and delivery of all managed services offerings, ensuring alignment with enterprise IT best practices. Plan and manage the delivery of managed services within a large-scale enterprise IT infrastructure environment. Direct internal resources, coordinate with partners, and oversee application support, maintaining a focus on quality, timeliness, efficiency, and compliance. Support contract negotiations, pricing discussions, and manage client accounts to secure favorable terms. Foster client relationships to drive customer success and identify potential new business opportunities. Lead an operations team in the implementation of complex solutions across various client environments, managing projects from inception to completion. Supervise teams responsible for the operation, support, and monitoring of client environments, ensuring optimal service. Develop and enforce policies and operating procedures that support robust service delivery. Ensure efficient, effective, and round-the-clock support is available to all users (24x7x365). Serve as a primary Client Relationship Manager/Account Manager, maintaining high client satisfaction and proactive communication. Cultivate strong, collaborative relationships with technology partners to ensure seamless and efficient client support. Who We’re Looking For : Bachelor’s or Master’s degree in Computer Science, Cybersecurity, Information Technology, or a related field, or equivalent experience. 5–10+ years in management within a technical service organization. Proven experience implementing Privileged Access Management (PAM), Identity and Access Management (IAM), or other security solutions (e.g., SailPoint, Saviynt, BeyondTrust, ForgeRock, CyberArk, etc.) in client environments. CISSP or similar security certifications (preferred). Skilled in developing technical strategies, architectures, and roadmaps for secure environments. Deep understanding of network security (IDS, firewall, VPN) and protocols (IP, TCP, UDP, FTP, HTTP, DNS, routing, etc.). Proficient in Unix/Linux/Windows administration. Strong troubleshooting skills with a solid technical aptitude for enterprise IT best practices. <span style="font-