IT Operations Manager

About Harbinger Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation. Role Summary Harbinger is hiring an IT Operations Manager to lead the team that keeps our people, offices, and factory running. This person will be responsible for end-user support, on-call coverage, and service levels, and will grow the IT operations team as the company scales. Key Responsibilities Hire, onboard, and develop IT Specialists and Administrators, including 1-on-1s, goal setting, and performance reviews Run day-to-day IT support across office, engineering, and manufacturing environments, with schedules and coverage for every site and shift Define and report on SLAs for response and resolution, with faster targets for issues that stop production Lead IT on-call, including rotation, escalation paths, runbooks, and after-hours coverage for production shifts Administer the core collaboration systems employees use every day, such as Google Workspace, Slack, Zoom, Jira, and Confluence, including licensing, settings, and user support Keep conference rooms and AV running, including Zoom Rooms on Logitech and Neat systems, displays, room scheduling panels, and all-hands and event spaces Build out and maintain Serval, our AI-powered service desk, including the service catalog, workflows, automations, and knowledge base Handle the IT side of onboarding and offboarding, plus the full device and asset lifecycle Manage the IT operations budget and support vendors, and partner with Cybersecurity on access reviews, phishing response, and audit evidence Report SLA performance, on-call activity, and operational trends to IT leadership Qualifications Experience 7+ years in IT operations or support, including 3+ years managing a team with direct reports, on-call rotations, and performance reviews Experience supporting a manufacturing, production, or other 24/7 environment strongly preferred Technical Competencies Hands-on administration of a service desk platform such as Serval, Jira Service Management, or ServiceNow, plus on-call tools such as PagerDuty Deep knowledge of Endpoint device management on macOS, Windows, mobile, and Linux using tools like Intune, Jamf, and JumpCloud Admin level knowledge of Identity and Access Management tools. Such as Okta, Jumpcloud, and Entra ID Experience supporting conference room AV , such as Logitech or Neat video systems, displays, and scheduling panels Working knowledge of networking (Wi-Fi, switching, VLANs, VPN) and, ideally, MES, shop floor devices, and industrial networks Familiarity with ITIL practices and scripting for automation Soft Skills Clear communicator with everyone from the production floor to executives, especially during incidents Builds teams people want to stay on, with clear expectations and honest feedback Documents as they go and is comfortable pointing requests to the right owner Key Benefits & Perks: Comprehensive Health, Dental & Vision (HDV) – 100% employee covered Early-stage Stock Options Robust Retirement Savings (401k, HSA, FSA) Generous Paid Time Off (PTO) & Parental Leave Annual Vacation Bonus Wellness & Fertility Benefits Cell Phone Stipend Complimentary Meals & Stocked Kitchens California Pay Range $110,000 — $150,000 USD Equal Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law. Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com. Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for th