Internal Messenger

Job Title: Internal Messenger Reports To: The Internal Messenger will report to the Client Services Supervisor, Client Services Manager, or equivalent leadership. Job Overview: The Internal Messenger provides exceptional mail and shipping/receiving services, delivering operational functions in the following areas: scan, log, and distribute incoming deliveries that arrive via messenger, and support the onsite business service center in a timely manner. Overall, this position continuously offers the highest level of service to all client and SPS employees while maintaining a professional image of the company by providing prompt, courteous, and efficient service. Duties and Responsibilities: Provides 5-star customer service to all employees (in all forms of communication). Performs the initial rough and fine sorts of incoming mail delivered via courier. Maintains records of daily deliveries in the system and/or log book. Scans all incoming deliveries once they are logged. Sorts deliverable items in accordance with the delivery route to ensure maximum efficiency. Understands privacy rules and do not tamper with packages or documents. Delivers mail to end users in a timely manner. Ensures recipients sign for their delivery upon receipt. Contacts courier/messenger companies regarding status of deliveries. Maintains the Business Service Center area in a neat and orderly fashion. Monitors the level of office supplies on the floor and replenishes and orders accordingly. Proactively seeks out additional work during downtime. Builds professional relationships with customers and other teams. Maintains professionalism and composure when interacting with all employees. Trains back-up and providing guidance on policies and procedures. <span da