Installation Coordinator Lead

About the Role As a Lead Installation Coordinator at Express Flooring, you’ll help lead the daily scheduling, dispatching, and coordination of residential flooring installations completed through our contracted installer network. You’ll review project details, schedule customer appointments, dispatch installers to job sites, and work closely with customers, contractors, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards. In addition to managing your own workload, you’ll serve as a day-to-day resource for the Installation Coordination team. You’ll help prioritize assignments, support team members, resolve escalated issues, and oversee scheduling and dispatch operations when the manager is out of the office. This is a fast-paced, hands-on lead role for someone who thrives on organization, communication, leadership, and problem-solving. Job Type: Full-Time; In-Person Compensation: $25–$27 per hour Schedule: Tuesday–Saturday, 6:00 a.m.–3:00 p.m. | One Sunday per month, depending on business needs Location: 43rd Avenue and Washington Street – Phoenix, AZ What You’ll Do Help lead the daily workflow of the Installation Coordination team Coordinate installation schedules, customer appointments, and contractor availability Dispatch flooring installers to customer job sites and provide all necessary project information Assign and prioritize scheduling and dispatch responsibilities based on business needs Serve as a resource for team members by answering questions and assisting with issue resolution Oversee scheduling and dispatch operations when the manager is out of the office Monitor projects throughout the installation process to ensure timely completion Communicate with installers, customers, contractors, and internal teams to keep projects on track Respond quickly to scheduling changes, delays, installer concerns, and customer escalations Help resolve installation issues while maintaining a positive customer and contractor experience Maintain accurate and up-to-date project notes, customer records, schedules, and installation details Build strong working relationships with contractors and customers Identify process gaps and recommend improvements to increase efficiency Provide cross-functional support to internal teams as needed Deliver exceptional customer service throughout every stage of the installation process What You’ll Bring High school diploma or GED required 1–2 years of lead, team lead, or supervisory experience required 4 + years of customer service, scheduling, dispatch, installation coordination, or related experience Flooring or home improvement industry experience preferred Experience dispatching installers, contractors, technicians, or field service teams preferred Ability to guide daily workflows, prioritize assignments, and support team members <span data-ccp-props="{"201341983":0,"3355597