Installation Coordinator

About the Role As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards. This is a fast-paced role with plenty of moving pieces. We’re looking for someone who can stay organized, communicate clearly, and respond quickly when schedules shift or issues arise. The right person enjoys solving problems, keeping others informed, and bringing order to a busy operation. Job Type: Full-Time; In-Person Compensation: $25-$27 per hour Schedule: Monday-Friday, 6:00am-2:30pm; Rotating Saturday's Location: San Diego, CA 92126 - Warehouse setting What You’ll Do Coordinate installation schedules, customer appointments, and contractor timelines Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues Maintain accurate and up-to-date project notes, customer records, and installation details Build strong relationships with contractors and customers to help deliver a seamless installation experience Monitor inventory levels and assist with staging materials for crew loadouts Support the loading and unloading of materials and trucks as needed Provide cross-functional support to internal teams when needed Deliver exceptional customer service throughout every stage of the project What You’ll Bring High school diploma or GED required 3+ years of customer service or customer support experience Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams Excellent organizational and multitasking abilities in a fast-paced environment Strong problem-solving skills and the ability to adapt quickly when issues arise Ability to manage multiple projects while maintaining accurate records and attention to detail Experience with scheduling, inventory management, or project tracking software preferred A team-oriented mindset with a commitment to delivering exceptional customer service Proficiency with Microsoft Office and other computer-based systems Forklift certification or prior forklift experience is a plus Physical Requirements This role requires regular movement and physical activity throughout the workday, including: Operating a motor vehicle Standing, walking, lifting, climbing, talking, and hearing Using hands to handle, grasp, or feel materials and equipment Reaching with hands and arms Lifting and moving materials weighing up to 60 pounds Vision Requirements Close vision and the ability to clearly see objects at short distances Color vision and the ability to distinguish between colors Depth perception and the ability to judge distances and spatial relationships Ability to adjust focus and maintain visual clarity as needed throughout the workday Why People Love Working Here Build Something Great: Join a growing company where your work is visible, your ideas matter, and you can make a meaningful impact on what we build next. Our Values: We’re Problem Solvers, Likable, Ambitious, and Caring — values that shape how we work, lead, and support one another. An Award-Winning Workplace: We’re proud to be recognized as a Top Workplace, reflecting the culture, collaboration, and people behind our continued growth. Benefits &a