Installation Coordinator

About the Role As an Installation Coordinator at Express Flooring, you’ll play a key role in managing the scheduling, coordination, and communication of residential flooring installation projects through our contracted vendor network. You’ll review project details, coordinate installation timelines, and work closely with customers, installers, and internal teams to ensure every project is completed efficiently, on time, and to Express Flooring standards. This is a fast-paced, hands-on role for someone who thrives on organization, communication, and problem-solving. If you enjoy staying organized, solving problems, and working collaboratively in a fast-moving environment, you’ll fit right in. Job Type: Full-Time; In-Person Compensation: $23-$25 per hour Schedule: Monday–Friday, 7:00 a.m.–3:00 p.m., with rotating Saturday shifts as needed Location: Georgetown, TX - Warehouse Location What You’ll Do Coordinate installation schedules, customer appointments, and contractor timelines Support the scheduling, dispatching, tracking, and completion of projects in a timely and professional manner Communicate with installers, customers, and contractors to keep projects on track and quickly resolve issues Maintain accurate and up-to-date project notes, customer records, and installation details Build strong relationships with contractors and customers to help deliver a seamless installation experience Provide cross-functional support to internal teams when needed Deliver exceptional customer service throughout every stage of the project What You’ll Bring High school diploma or GED required 3+ years of customer service or customer support experience Strong communication skills with the ability to work effectively with customers, installers, contractors, and internal teams Excellent organizational and multitasking abilities in a fast-paced environment Strong problem-solving skills and the ability to adapt quickly when issues arise Ability to manage multiple projects while maintaining accurate records and attention to detail Experience with scheduling, inventory management, or project tracking software preferred A team-oriented mindset with a commitment to delivering exceptional customer service Proficiency with Microsoft Office and other computer-based systems Forklift certification or prior forklift experience is a plus Bilingual - English and Spanish Physical Requirements This role requires regular movement and physical activity throughout the workday, including: Operating a motor vehicle Standing, walking, lifting, climbing, talking, and hearing Using hands to handle, grasp, or feel materials and equipment Reaching with hands and arms Lifting and moving materials weighing up to 60 pounds Vision Requirements Close vision and the ability to clearly see objects at short distances Color vision and the ability to distinguish between colors Depth perception and the ability to judge distances and spatial relationships <span style="font-family: arial, helvetica