Implementation Consultant, Logis Billing

Implementation Consultant, Logis Billing Team: Implementation, Logis · Level: Implementation Consultant · Reports to: Team Lead, Implementation (Logis Billing) · Location: Remote, United States Outcome. Each billing customer you implement is billing cleanly within weeks of go-live, on the date in the plan, with a clean handoff to support. About the role When an agency or billing company buys Logis Billing, the first months decide whether it trusts us. If the setup is right, claims go out clean and cash arrives on time. If it is wrong, claims reject, payments do not post, and the customer feels it in their bank account. You take a customer from kickoff to their first clean billing cycle. You learn how they bill today, configure Logis Billing to match, move their data, train their staff, and stay with them through go-live until the money is moving. Then you hand them off cleanly to support and Customer Success. Where we are headed Logis Billing is growing, and AI agents are already taking repetitive work off billing teams. Every new customer is a chance to set them up for that future from day one. You will implement for agencies and billing companies of every size, and help shape the playbook as the product changes. Who ESO is ESO is the first responder for the first responders. We build software and data products for EMS agencies, fire departments, hospitals, and government stakeholders, and serve more than 18,000 customers. Our mission is to improve community health and safety outcomes through the power of data. How you support the mission You support the mission by making sure agencies can collect what they are owed, so they can keep crews on the road and equipment in service. A clean go-live protects their revenue and their trust in us. You support your team by doing it the same way every time: following the playbook, writing down what you learn, and asking for help early when a project starts to slip. What you will do Run each implementation Own a set of Logis Billing implementations from kickoff to handoff, each on a dated plan in the project management platform with health, risks, and next steps current every week. Run discovery: how the customer bills today, their payers, fee schedules, codes, clearinghouse, and reports. Raise risks early to your team lead, and to the customer, with a plan to recover. Configure and convert Configure Logis Billing to the configuration standards: payers, fee schedules, codes, claim rules, clearinghouse enrollment, and remittance and posting. Plan and check data conversions, so open balances and history arrive correct. Run the user acceptance test (UAT) checklist with the customer and get sign-off before go-live. Train and hand off Train the customer's billers and office staff on the workflows they will use every day. Stay with the customer through their first billing cycles until claims and payments are flowing. Hand off cleanly: Logis Billing support in Customer Care owns tickets, and Customer Success owns the relationship. Time tracking Log your time in real time, as you finish each issue or task, in the time tracking system, by customer and type of work. How success is measured</spa